Sr. Customer Solutions Manager, Global Telecom Industries

Company: Amazon
Location: Dallas
Posted on: April 5, 2026

Job Description:

Are you passionate about shaping the future of the Telecommunications industry by translating customer’s objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Have you delivered transformations for large enterprises with global operations, operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes? At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You are detail oriented, have excellent problem-solving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love to reach and exceed goals. As an AWS Customer Solutions Manager (CSM), you are a trusted customer advocate. You will help large Telecommunications organizations understand best practices around adopting advanced cloud-based solutions and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within these firms. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges. CSMs establish a deep understanding of our customers’ business vision, culture, and processes. You will lead the successful adoption of AWS, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will serve as the customer’s cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand your customer's strategic goals, translate them into an executable plan, and deliver successful, often industry changing, customer outcomes on AWS. Successful candidates are motivated by the customer's long-term success, have a mix of technical and business expertise, are data and detail driven, and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams, while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously. Key job responsibilities - Accelerate our customer’s cloud adoption and driving value from investments in the cloud - Lead cloud enablement / adoption readiness, migrations at scale, modernization initiatives, digital transformations, and benefit/ value realization for AWS customers - Focus on driving customers’ people and operating model change - Ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization - Work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program - Drive resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization. - Work backwards from the customers’ cloud business case and defines the customer’s cloud migration/ digital transformation strategy which guides people, process and operating model changes for customer success - Define a detailed plan which includes key milestones collectively owned by customer, AWS and partner teams - Partner with our customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale - Work with our customers to establish the Cloud Leadership team and broader governance structures to effectively govern both our partnership with the customer, and the customers’ adoption of AWS - Drive the effective use of mechanisms to improve migration velocity and customers’ ability to operate business applications at scale on AWS, accelerating the customer’s time to benefit A day in the life Success Factors - Cloud enablement capabilities installed to drive customers’ People and Operating Model change for effective adoption of AWS. Including, training strategy to upskill technical and non-technical roles across the customer’s organization - Workloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer - Customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale - Establishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress About the team AWS Industries Global Telco/Telecom Industry Business Unit Home Page: Learn more about our customer portfolio, solutions library and use cases! https://aws.amazon.com/telecom/ - 7 years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 3 years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar - Experience in enterprise scale infrastructure or development-based cloud programs/projects in a related industry - Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies - Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually USA, TX, Dallas - 153,600.00 - 207,800.00 USD annually

Keywords: Amazon, Dallas , Sr. Customer Solutions Manager, Global Telecom Industries, IT / Software / Systems , Dallas, Texas