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Technical Support Engineer - Corptax

Company: Corptax
Location: Plano
Posted on: July 13, 2018

Job Description:

Technical Support Engineer The Technical Support Engineer position within the Support organization is primarily responsible for working with Corptax customers to help with inquiries related to the server and workstation installation and maintenance of Corptax products. --The Technical Support Engineer develops a high level knowledge of the Corptax products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer installations and triage customer questions.-- The Technical Support Engineer primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for questions of a technical nature.-- This role will occasionally require overtime, including weekends based on customer filing trends/needs. A rotating on-call will be required. Travel is not typically required for this position. Position Responsibilities Provide technical support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization. Document all customer inquiries in the Corptax case tracking system. Provide appropriate solutions to all customer inquiries. Create new solutions where necessary and recommend changes to existing solutions. Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.---- Develop and sustain technical knowledge of Microsoft enterprise systems and related information technologies. Develop proficiency in all Corptax products from a technical perspective. Perform release testing of customer scenarios prior to a new Corptax product release. Assist on various projects as assigned. Position Qualifications and Requirements Relevant software support experience, ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint. Bachelor---s degree in a technology field is preferred or relevant experience. Microsoft certifications preferred.-- High standards of customer service, support, honesty, and integrity. Ability to quickly learn Corptax technologies. Ability to accurately and completely document case information into the Corptax case tracking software. Ability to take initiative in identifying, addressing and resolving day to day issues and challenges. Strong, positive attitude and work ethic desired. Strong team focus with the discipline to work independently. Excellent written and verbal communication skills. Ability to easily move between multiple activities (multi-tasking) while driving all activities to successful completion. Key words/phrases: Enterprise Technical Support, Windows Server 2012, Windows Server 2012R2, Windows 7, Windows 8, IIS, SharePoint, SQL, ADFS, Active Directory, SAML, TCP/IP Back Share Apply Now

Keywords: Corptax, Dallas, Technical Support Engineer - Corptax, IT / Software / Systems, Plano, Texas

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