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Database Support Analyst

Company: Jack Henry
Location: Allen
Posted on: July 13, 2018

Job Description:

Job Description

Symitar, a Jack Henry & Associates brand, is hiring for a Database Performance Support Analyst to join our team. You will have an opportunity to get real world experience in delivering a next generation reporting, analytics and business intelligence solution. Candidates will have the opportunity to grow with this new strategic platform and help our clients run their business better with data, trends and insight. Come help us help our customers leverage their data in new and exciting ways.


  • Minimum of 18 months experience in a production support environment or having product support responsibility in a fast-growing product or market segment.
  • Minimum 1 years with SQL Server 2012 or higher doing SQL Server configuration, performance and diagnostics in a production environment.
  • Demonstrated understanding of database turning concepts and application including Execution Plan optimization, indexing strategies, query optimization.


    • Associates's Degree preferred.
    • Developing professional expertise. Works on non-complex to projects with no supervision and/or moderately complex projects with supervision/ technical assistance. Exercises judgment within defined procedures and practices.
    • General knowledge in the following areas:

      • Problem solving for database performance
      • Financial/credit union or related industry is a plus
      • SQL Server Setup configurations and performance/diagnostics
      • Writing simple to medium complexity SQLWindows Server knowledge in the area of performance/diagnostics
      • Familiar with IIS
      • Business operations and procedures including concepts, structures, etc.
      • Solid network skills including Active Directory, Secure FTP, VPN
      • Able to analyze SSRS report issues as well as the setup of report scheduling and permissions
      • Able to read SSIS logs
      • Able to read MDX for assessing issues with cube reports

      • Able to:

        • Assess and resolve issues with database performance including impacts from Windows Server and SQL Server configurations.
        • Analyze/convert customer information and processes for setup in JHA system. Analyze business information and processes.
        • Train customers to use JHA software.
        • Present and demonstrate products to a large audience
        • Work with all levels of personnel and communicate complex information in user-friendly terms.


          • Analyzes the customer's existing products/processes and consults with customer to map existing system to the JHA product.
          • Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
          • Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc). Ensures related business processes will run on software.
          • Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
          • Communicates the customer's needs/expectations with programmers, other team members, and team leader.
          • Maintains effective communication with customer throughout entire project/case.
          • Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
          • Prepares training materials and documentation for customers and internal users.

            Equal Employment Opportunity

            Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

            Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

            Females, minorities, veterans, and individuals with disabilities are encouraged to apply.



            Keywords: Jack Henry, Dallas, Database Support Analyst, IT / Software / Systems, Allen, Texas

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