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Technical Support Specialist

Company: Newline Interactive
Location: Garland
Posted on: November 13, 2019

Job Description:

Title: Technical Support Specialist Position Type: Full time Location: Plano, TX Newline Interactive Newline Interactive is an interactive solutions company that is changing the way organizations communicate and collaborate, as well as improving teaching and learning in the classroom. We do this by combining world-class interactive touch displays with the world's easiest-to-use software and backing our solutions up with the best team in the business. We help our customers Make An Impact When you are this good, it is hard not to get noticed. At Newline, we are getting noticed. We have won a pile of awards for our world-class products, including: No. 293 in Inc. Magazine's 500 fastest growing companies in 2018 No. 2 Fastest Growing Technology Company in DFW area in 2018 and 2017 No. 1 Fastest Growing Technology Company in DFW area in 2016 Job Description Provide solutions to clients by identifying problems, researching answers, and guiding clients through corrective steps or remotely diagnosing and rectifying issues on behalf of the client Effectively communicate with clients via e-mail, phone conversations, or onsite visits Participate in development of client training programs Gain superior knowledge of the company's products and apply that knowledge when providing technical support to customers Contribute to the company's product improvement process by identifying problems and recommending design changes Continue increasing job knowledge by participating in educational opportunities and maintaining personal networks Desired Skills and Experience 3 to 10 years of experience providing product technical support to internal and/or external customers; help desk experience is a plus Technical knowledge of personal computers, operating systems (Windows, Android, Mac, and iOS), local area networks including WI-FI connections, and basic system administration Excellent problem-solving skills Strong written and verbal communication skills Desire and ability to provide outstanding customer service in all client interactions Expertise in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel Bachelor's degree required

Keywords: Newline Interactive, Dallas , Technical Support Specialist, IT / Software / Systems , Garland, Texas

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