Supervisor - AI Server Ops
Company: Employee Magnets
Location: Grapevine
Posted on: February 16, 2026
|
|
|
Job Description:
Job Description Job Description Description Combine the talents
of employees under your supervision to accomplish the objectives of
the repair depot such as repair turnaround time, first time fix
rate, parts used per repair and repair KPI achievement rate.
Develop processes based on customers requirement to achieve the
service level agreement (SLA). Prepare standard operation
procedures and work instructions by following ISO 9001-2008 format.
Perform continuous internal process improvement to increase
customer satisfaction and productivity. Data
Analysis/Communication/Issue Resolution-Prevention: Supervise a
team of repair technicians. Review and evaluate daily KPI and
customer SLA requirements. Present corrective and preventive
actions to maintain superior service quality and continuous
improvement. Complete all projects assigned by Managers within the
required timeframe. Recruit qualified repair technicians and set up
adequate training based on approved work instructions. In addition,
monitor individual process execution after training. Conduct
periodic inventory audits in department repair centers and
reconcile physical counts. Maintain and develop record keeping
procedures. Manage appropriate department training records in
accordance with applicable regulations, policies, and ISO
standards. Aids department manager in the development of KPI goals
and objectives for the department; recommends, implements and
administers methods and procedures to enhance operations. Aids
other department supervisors to ensure smooth inter-department
processes and procedures. Ensuring daily housekeeping along with
workstation equipment layout, energy conservation is followed
thoroughly. Must be flexible with working hours and be available to
work during other assigned events. Assist in maintaining great
teamwork and high moral environment. Warehouse Efficiencies – Cost
Reduction: Implement warehouse efficiencies and cost reduction
programs to assist the company in making better merchandise flow
decisions by conducting thorough analysis on key areas which are
causing product and delivery issues. Build and maintain a work
environment that is positive and is supported by open feedback and
two-way communication at all levels. Team Leadership: Responsible
for maintaining a positive work environment while supporting the
companys culture. Responsible for fostering a healthy and safe work
environment, focusing on the well-being of all associates.
Maintains and strengthens internal, external customer, and supplier
relationships. Communicates and works well with all business
partners. Manages inventory and allocation to flow through the
warehouse in the most cost efficient and productive manner.
Supervisory Responsibilities: Hire and trains new employees.
Organizes and oversees the schedules and work of assigned Team.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in
accordance with company policy. Qualifications Education and/or
Experience. Minimum of 2-3 years work-related supervision
experience in Server related system repair service industry. Must
be fluent in speaking/writing in English. Spanish speaking is a
plus. Essential Skills: Requires excellent communication skills and
a professional attitude in dealing directly with customers. Needs
ability to generate management reports in Excel, ISO experience to
create SOP work instructions and procedures in Word. Ability to
work independently with minimal supervision. Lean manufacturing -
5S procedures experience is a plus. Must have excellent verbal and
written communication skills. Must be detailed oriented. Requires
strong leadership and team building skills. Required ability to
adapt to new processes and/or be flexible to changing
tasks/assignments. Competencies: Shows determination to achieve
excellent results Finding better ways Demands top performance
Inspires commitment Working Conditions Must be able to tolerate
moderate to high noise levels in a warehouse environment. Office
and outside environmental conditions are found in the warehouse,
hot in the summer, cold in the winter. Individuals may need to walk
for an extensive period while working and walking the facilities;
to reach over shoulder heights; bend or stoop below the waist;
repetitive wrist, hand, or finger movement; occasional lifting up
to 50 pounds using team lift. To apply send resume to
ana@employeemagnets.com
Keywords: Employee Magnets, Dallas , Supervisor - AI Server Ops, Logistics, Transportation & Drivers , Grapevine, Texas
