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Help Desk

Company: Robert Half
Location: Plano
Posted on: January 17, 2020

Job Description:

Description Position: Help DeskDuration: 6 Month Contract To HirePay: $23.00 - 25.50/hr W2Salary Range: $40-55kAddress: Plano, TX 75023Notes: Main support for Windows 7 to 10 migrations as well as PC Installs. Uses ConnectWise Ticketing system ---Deliver excellent customer service to end users in support of our mission and business goals---Perform assigned technical duties, service calls and troubleshooting, performing remote configuration and troubleshooting of PCs, wireless mobile devices, printers and basic networking---Work in support of systems administrators, engineers and technicians---Strive to understand business practices and installed software and systems---Track tasks and service through online ticketing system---Obtain ongoing certifications and technical skill building Requirements Requirements:---Possess a sense of urgency and sensitivity in support of end users business needs---Possess excellent written and oral communications skills---Possess excellent customer service skills and etiquette---Be detail oriented and provide consistent follow-through---Possess the ability to multi-task accurately and efficiently---Possess excellent configuration and troubleshooting technical expertise with PC, printer, basic wireless and networking hardware and software---Expertise must include Windows 7 and 8, 10, tablets and other mobile devices, Apple devices such as iPad/iPhone/iMac/MacBook and networked printer configuration---Knowledge and experience working with TCP/IP configuration---Must be able to pass a background check as we work with security regulated industries such as municipalities, healthcare entities, banks, etc.Preferred Certifications:---Dell---A+, Network+---Microsoft MCDST and any other Microsoft certifications Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half, Dallas , Help Desk, Other , Plano, Texas

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