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IT Support

Company: Technosoft Corporation
Location: Dallas
Posted on: February 16, 2020

Job Description:

You will be working with Application team to support mission critical application and provide 24/7 assistance as needed. You will work to minimize the adverse impact of incidents and problems on the business and proactively identify areas of focus to prevent the reoccurrence of future incidents. Be the go-to subject matter expert who the business look to for application specific help and advice. You will be part of a close group of application operation and support experts which directly supports users & applications. You will receive expansive exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business. You will learn the products and systems required to support the business operations. Responsibilities Resolve logged IT incidents in order to restore service as quickly as possible using application specific technical knowledge. Escalate tickets to other technical teams as required. (incident Management) You will be responsible software installations, troubleshooting and general application administration. (Service Request Management) Deal with escalations in a timely manner to ensure issue is resolved Compose technical knowledge base kiki documents to be used within the team (Knowledge Management) Basic Requirements Understanding of supporting browser based applications and debugging (Chrome, IE, HTML, HTML5, XML, Javascript) Experience with Programming languages .NET/C# and scripting language like PowerShell Strong Knowledge of troubleshooting & supporting applications running on Windows server OS applications, IIS (Ideally based on .Net) Ability to perform data analysis, develop SQL database queries in MS SQL Server and experience in using SQL Profiler Experience in infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers, SAN) so you can engage with other infrastructure teams. Understanding of various protocols, TCP/IP, HTTP(S), SSL, WWW, Telnet, DNS, DHCP, RDP Exposure to industry standard ITSM tools to monitor and track Incidents, Problem, Change, Requests (ServiceNow strongly preferred) Experience in Azure cloud console, Azure ILB, Azure Application Gateway Experience providing application support to end users both in person, remotely, via IM, phone and email - provided by Dice

Keywords: Technosoft Corporation, Dallas , IT Support, Other , Dallas, Texas

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