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Sr. Director of Collections

Company: American First Finance
Location: Dallas
Posted on: September 17, 2020

Job Description:

Diverse, Collaborative & Fun Work Environment

Competitive Salary

LiveVox Contact Management System experience a plus

Senior Director Collector Jobs in Dallas, TX. American First Finance (AFF) provides retail merchants across the U.S. with consumer finance solutions that allow their shoppers to make purchases of goods and services when, where and how they want!. The Sr. Director of Collections is responsible for directing, managing and coordinating the operations and strategies of collection staff and supervises the functioning of each assigned area. The Sr. Director of Collections is responsible for generating, reviewing and evaluating reporting for delinquent accounts and credit reports. Additionally, the Sr. Director of Collections utilizes set policies and procedures given by the organization to prepare and monitor all financial, fiscal documentation, statistical and analytical collection reporting. The Sr. Director of Collections ensures that all collection staff are operating in accordance with policies and procedures of the department as well as within the organization. Most importantly, the Sr. Director of Collections should place the utmost importance on the training, coaching, and improvement of all agents and Team Managers on the team.. Join the AFF team and enjoy amazing benefits including:. Top-Notch Healthcare. Pet Insurance and more!. Roles and Responsibilities:. Train, Coach, Develop, Lead, and Encourage all agents and Team Managers. Transfer knowledge and experience to team members – develop the next leaders. Ensure compliance with all Federal, State and local laws. Establish collection goals monthly, quarterly and annually in conjunction with management. Monitor the key performance indicators and drivers of individual and team collection performance business and take corrective action as needed. Manage multiple call-centers, including nearshore location(s) and be willing to travel to each site for extended periods as needed. Maintain performance records on all Payment Solution Specialists and Managers, including but not limited to, collection activity, dollars collected, roll rates, and goal tracking. Drive performance by “walking the talk” and helping all direct reports and agents perform to the best of their ability. Drive new innovations via testing and suggested strategy changes. Manage collections-related vendors. Attain top performance on all teams by clearly understanding and executing KPI metrics. Responsible for account-specific work plans and inventory management. Provide management with daily/weekly/monthly summary of completed activities and accomplishments as requested. Establish and maintain compliance with all contractual requirements and policies. Participation in the planning and execution of AFF’s strategic plans. Monitor and coordinate opening/closing of office to ensure safety of all employees on company property. Create and execute contests to motivate the collections staff on an ongoing basis. Responsible for adhering to productivity, quality, and cost standards. Responsible for creating a productive and positive work environment to maximize individual and team performance. Participate in the interview, hiring and decision-making process for onboarding new staff. Works with Training for new hire training, development and ongoing evaluation process of collection staff, including Managers. Participate in disciplinary issues up to and including termination of staff when necessary. Other operational duties as assigned. Qualifications:. 5+ years of Manager level (or higher) experience in a collections environment. Excellent interpersonal, oral and written communication skills. Ability to work professionally and courteously with consumers, coworkers and dealers. Proficient knowledge of building and maintaining effective communication strategies that include voice, text, email and chat.. Ability to plan, prioritize and organize workloads. Ability to manage and delegate multiple concurrent priorities and meet deadlines. Able to solve practical problems and deal with a variety of situations where limited information and facts are available. Proficient in Microsoft Office applications including Outlook, Excel and Word. Ability to read and interpret instructional materials such as policy guides, rules and compliance manuals in addition to analyzing client performance and productivity reports. Preferred Skills. Fluent in Spanish (oral and written) a plus. Prior experience and knowledge of installment and lease/rent to own agreements. Call Miner experience a plus. American First Finance Core Values. Servant Heart: There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success.. Embrace Change: That’s not fear, that’s excitement. We see change as core to our survival and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more.. Walk the Talk: We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing.. Dare to be Different: We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more.. Get Stuff Done: We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do.. No Drama: We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.. Get alerts to jobs like this, to your inbox.

Career Advancement. Four-year degree or equivalent work experience

Keywords: American First Finance, Dallas , Sr. Director of Collections, Other , Dallas, Texas

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