DallasRecruiter Since 2001
the smart solution for Dallas jobs

Senior ServiceNow Technology Director

Company: CBRE Group, Inc.
Location: Dallas
Posted on: September 17, 2020

Job Description:

CBRE is the world's largest commercial real estate services firm serving owners, investors and occupiers. CBRE seeks to advance digital enablement and overall technology capabilities for the Global Workplace Solutions (GWS) business – a multi-billion business experiencing double digit growth – that caters to marquee clients across industries globally.

The Company is seeking a talented leader with extensive implementation/support experience with ServiceNow (or comparable Service Management system), a strong background in IT Service Management processes and solutions, tech savvy (e.g., experience in modern product delivery approaches such as design thinking, agile methodologies), and experience in driving a business transformation. This individual will have the critical responsibility to drive day to day operational support and processes globally and be part of the global enterprise application leadership.

Roles and Responsibilities:

This individual will report into the Group Vice President of Global platforms and will be responsible for:

Directly oversees a team of technology professionals and projects focusing on information systems activities, including design, development and administration of applications.

Serves as the global single point of contact for the ServiceNow platform and CBRE Intranet primarily for internal clients.

Assists in the development of information system strategies and IT Service Management platform (ITSM) and HR case management.

Maintain and enhance Intranet applications, sites and support migration to Azure cloud

Proactively identifies areas for improvement and initiates the appropriate action.

This role will also provide expert level support and technical mentoring to team help lead the team, and lead practice build efforts to include the development of practice intellectual property

Manages, coaches, and trains a team of information technology staff and oversees multiple projects.

Develop and document procedures and standards. Identifies where procedures are not aligned with CBRE or audit standard controls.

Provides tiered ServiceNow application support for end users. Troubleshoots technical problems such as application performance issues.

Gathers and reports on platform metrics in order to identify trends that warrant attention.

Works with vendors to deliver updates, resolve issues, and manage the product lifecycles.

Researches and designs application development, technology services, or service standards.

Responsible for developing and executing multiple, simultaneous project plans.

The scope of projects are small to large.

Oversees technology and application work orders and service contracts and ensures issues are resolved. Performs other duties as assigned.

Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues

Consults with business analyst/project manager to develop appropriate technical solutions

Advises on options, risk and impacts on business processes and technical architecture

Communicates technical problems and solutions to both technical and non-technical audiences

Role requires person to be a hands-on architect

Across all priorities, a key driver of success will be the ability to manage stakeholders, achieve consensus on the back of fact based analysis and drive disciplined execution.

QUALIFICATIONS & EXPERIENCE

Experience:

Seasoned technology executive with minimum of 8 - 12 years of relevant experience and 5 years of management/leadership experience. Substantial experience in Service Now and software development with Microsoft technologies. Track record in delivering large scale implementations at an Enterprise scale; experience in leading engineering teams, including employee, vendors, on-short and off-shore.

Passion for the role of technology in business transformation;

Expert level knowledge of ServiceNow along with SaaS solutions.

Experience in driving Service Management platform strategy for an enterprise;

Experience in implementing modern product development practices (agile, design thinking)

Relish working with a small high-impact teams; ambitious and results oriented – sets a high bar and leads with example; ability to set a transformative agenda and drive practical execution; ability to operate at senior levels building relationships with HR, finance and operations business leaders.

A leader with the experience and demeanor to provide positive direction to the current team members and inspire confidence and trust with business partners and customers.

Able to work both autonomously and with appropriate collaboration among other team members and senior management across a highly matrixed organization.

Assertive and proactive, decisive and tenacious with political wisdom and discerning judgment. Must have a sense of humor.

Qualification:

Bachelor's degree in computer science or other relevant field, advanced degree and/or MBA is a plus; ERP/ agile certifications a plus

US Company Profile About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

My Profile Create and manage profiles for future opportunities.

Keywords: CBRE Group, Inc., Dallas , Senior ServiceNow Technology Director, Other , Dallas, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with Uber - Earn Between Classes
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Deliver with Uber Eats - Great for Students
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Students - Deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020


Deliver with Uber on your schedule
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Licensed Health Insurance Specialist - Performance bonus incentives, work from home
Description: Assurance has opened up 100 spots nationally for Licensed Health agents to join our platform by 9/30 br br Join the revolutionary ASSURANCE platform in time to have the best Open Enrollment
Company: ASSURANCE Independent Agents
Location: Tyler
Posted on: 09/28/2020

Food Delivery with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Make money your way. Deliver with Uber!
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Delivery Driver - Weekly Pay
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Make money your way. Deliver with Uber
Description: Make money your way. Deliver with Uber Tyler, TX 2854 C2-205423 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's (more...)
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Deliver Eats with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends--it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Tyler
Posted on: 09/28/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds