CBRE is the world's largest commercial real estate services firm
serving owners, investors and occupiers. CBRE seeks to advance
digital enablement and overall technology capabilities for the
Global Workplace Solutions (GWS) business – a multi-billion
business experiencing double digit growth – that caters to marquee
clients across industries globally.
The Company is seeking a talented leader with extensive
implementation/support experience with ServiceNow (or comparable
Service Management system), a strong background in IT Service
Management processes and solutions, tech savvy (e.g., experience in
modern product delivery approaches such as design thinking, agile
methodologies), and experience in driving a business
transformation. This individual will have the critical
responsibility to drive day to day operational support and
processes globally and be part of the global enterprise application
Roles and Responsibilities:
This individual will report into the Group Vice President of
Global platforms and will be responsible for:
Directly oversees a team of technology professionals and
projects focusing on information systems activities, including
design, development and administration of applications.
Serves as the global single point of contact for the ServiceNow
platform and CBRE Intranet primarily for internal clients.
Assists in the development of information system strategies and
IT Service Management platform (ITSM) and HR case management.
Maintain and enhance Intranet applications, sites and support
migration to Azure cloud
Proactively identifies areas for improvement and initiates the
This role will also provide expert level support and technical
mentoring to team help lead the team, and lead practice build
efforts to include the development of practice intellectual
Manages, coaches, and trains a team of information technology
staff and oversees multiple projects.
Develop and document procedures and standards. Identifies where
procedures are not aligned with CBRE or audit standard
Provides tiered ServiceNow application support for end users.
Troubleshoots technical problems such as application performance
Gathers and reports on platform metrics in order to identify
trends that warrant attention.
Works with vendors to deliver updates, resolve issues, and
manage the product lifecycles.
Researches and designs application development, technology
services, or service standards.
Responsible for developing and executing multiple, simultaneous
The scope of projects are small to large.
Oversees technology and application work orders and service
contracts and ensures issues are resolved. Performs other duties as
Applies innovative technology to business processes in order to
develop new solutions and troubleshoot issues
Consults with business analyst/project manager to develop
appropriate technical solutions
Advises on options, risk and impacts on business processes and
Communicates technical problems and solutions to both technical
and non-technical audiences
Role requires person to be a hands-on architect
Across all priorities, a key driver of success will be the
ability to manage stakeholders, achieve consensus on the back of
fact based analysis and drive disciplined execution.
QUALIFICATIONS & EXPERIENCE
Seasoned technology executive with minimum of 8 - 12 years of
relevant experience and 5 years of management/leadership
experience. Substantial experience in Service Now and software
development with Microsoft technologies. Track record in delivering
large scale implementations at an Enterprise scale; experience in
leading engineering teams, including employee, vendors, on-short
Passion for the role of technology in business
Expert level knowledge of ServiceNow along with SaaS
Experience in driving Service Management platform strategy for
Experience in implementing modern product development practices
(agile, design thinking)
Relish working with a small high-impact teams; ambitious and
results oriented – sets a high bar and leads with example; ability
to set a transformative agenda and drive practical execution;
ability to operate at senior levels building relationships with HR,
finance and operations business leaders.
A leader with the experience and demeanor to provide positive
direction to the current team members and inspire confidence and
trust with business partners and customers.
Able to work both autonomously and with appropriate
collaboration among other team members and senior management across
a highly matrixed organization.
Assertive and proactive, decisive and tenacious with political
wisdom and discerning judgment. Must have a sense of humor.
Bachelor's degree in computer science or other relevant field,
advanced degree and/or MBA is a plus; ERP/ agile certifications a
US Company Profile About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500
company headquartered in Los Angeles, is the world’s largest
commercial real estate services and investment firm (based on 2019
revenue). The company has more than 100,000 employees (excluding
affiliates) and serves real estate investors and occupiers through
more than 530 offices (excluding affiliates) worldwide. CBRE offers
a broad range of integrated services, including facilities,
transaction and project management; property management; investment
management; appraisal and valuation; property leasing; strategic
consulting; property sales; mortgage services and development
services. Please visit our website at www.cbre.com.
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