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Sr. Product Manager

Company: SANTANDER BANK, N.A.
Location: Dallas
Posted on: September 17, 2020

Job Description:

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at Santander US.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Talent Acquisition colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Description Job Description

Be a creative innovator with a strategic mindset, and a focus on a stellar user experience. Forge new customer touch-points. Join a digital marketing organization striving to provide a Simple, Personal and Fair experience for our customers. Focus on the growth of Santander Consumer USA (SC) through building excellent customer interactions on our corporate digital properties, SantanderConsumerUSA.com and ChryslerCapital.com.

The Product Manager will lead customer-centric design thinking by building digital product roadmaps and features to meet our business’ goals. Work closely with brand strategists, stakeholders, UX designers, developers and analytics to create feature enhancements and drive innovation for our customers. Serve as a liaison for our business, IT and marketing leaders.

Responsibilities:

This role will be responsible for supporting the overall delivery and ongoing maintenance of our Marketing web products: SantanderConsumerUSA.com, ChryslerCapital.com

Responsible for the intake and delivery of maintenance requests, bug fixes and short-term projects and enhancements

Support product initiatives and customer experience from ideation to rollout

Translate business and customer requirements into product definitions that can be designed, developed, tested and deployed onto all digital channels using multiple delivery methodologies

Collaborate with digital design, analytics, technology, compliance, operations, release management, testing and business stakeholders to understand solution feasibility and delivery timelines

Lead daily stand-ups, backlog refinement, sprint planning, sprint retros and other SCRUM ceremonies

Gather customer feedback to validate product improvement against stated metrics

Contribute to the continuous improvement of product management and digital processes

Provide support to the Senior Product Manager in the creation of deliverables required for digital delivery and product roadmaps

Responsible for assisting with the testing efforts for each product enhancement, helping to ensure the final deliverable meets the stated requirements provided

Seek guidance from the Senior Product Manager and Director during the delivery lifecycle as needed for items requiring leadership attention or escalation

Support compliance and legal with enterprise standards, processes and policies

Stay up-to-date on competitor and industry trends

Qualifications:

Bachelor’s degree or equivalent experience

7-9 years of related product experience with websites and mobile websites

Minimum of 3 years of demonstrated success in leading a product management function by working with IT, business stakeholders and partner teams dispersed geographically

1-3 years of experience working in an Agile/SCRUM environment

Proficiency in Microsoft Office required

Interpersonal Skills:

Able to work independently in a fast-paced environment with focus and precision

Solid strategic, analytical, organizational, communication and presentation skills required

Ability to effectively facilitate team discussions across multiple locations

Ability to effectively collaborate with all levels of the organization and agency partners required

Strong attention to detail required

Proven ability to convey complex information in a clear and concise manner

Additional Skills:

Previous experience with agile/SCRUM delivery tools - Workfront

Previous experience in the automotive and/or finance industry preferred

Experience working within WordPress CMS a plus

Knowledge of Google Tag Manager a plus

Experience working within marketing/CX campaign platform is a plus

Learn how Santander Universities makes a positive impact on society.

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Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Keywords: SANTANDER BANK, N.A., Dallas , Sr. Product Manager, Other , Dallas, Texas

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