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Bilingual Customer Service Advocate (Spanish Speaking)

Company: InnoSource
Location: Lake Dallas
Posted on: October 19, 2020

Job Description:

Job Description - Bilingual Customer Service Advocate (Spanish Speaking) Are you fluent in Spanish and English? Do you love making a customer---s day better? Join our team and enjoy great perks like $15.50 per hour (plus a 10% increase after training as a Spanish Bilingual), a comprehensive training program, medical insurance, life insurance, a dental reimbursement program, paid time off, holiday pay, and uncapped monthly performance-based bonuses We also have a beautiful facility with complementary coffee and tea While our office is conveniently located in Lewisville, TX, we are currently hiring agents that will start out remotely due to the safety precautions of Covid-19 . Once these precautions have been lifted, all employees will transition back to the call center. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. Key Responsibilities - Bilingual Customer Service Advocate (Spanish Speaking) We partner with the nation---s largest non-bank mortgage lender so connecting with our customers is the name of the game You will handle inbound phone calls from customers about their mortgage accounts --- the could be answer questions about payments, due dates, and other loan maintenance. You make sure your customers are taken care of You will be conducting follow-up calls to examine and ensure a resolution. Things in the mortgage industry are always changing --- so you love remaining knowledgeable about home loan options, continuing education, and keeping customers well-informed. As a team, we love to celebrate successes and collaborate together Job Requirements: Required Skills and Knowledge - Bilingual Customer Service Advocate (Spanish Speaking) A genuine ability to connect with customers and build strong relationships Able to communicate fluently in English and Spanish Have access to the internet, a computer, and a phone Will be work from home during COVID-19 , but will return to site. Must be located in Lewisville, TX area. Availability to work the below shifts : Monday --- Friday with open availability between 7:00am --- 8:00pm Saturday 7:00am --- 11:00am (1 mandatory a month) Education and Experience - Bilingual Customer Service Advocate (Spanish Speaking) At least 1 years of customer service experience in most recent position Retail/Serving is a plus No call center experience required High School Diploma or equivalent Benefits and Pay - Bilingual Customer Service Advocate (Spanish Speaking) $15.50/hr, plus monthly uncapped bonuses, opportunity for 10% increase with Bilingual Spanish skill Uncapped monthly bonuses based on customer service Medical, dental, and life insurance, PTO, holiday pay, 401K and tuition reimbursement New facility, large break room with games and refreshment station Complimentary coffee and tea for all team-members Apply today A recruiter will follow up regarding next steps Deadline for Applying for Bilingual Customer Service Advocate (Spanish Speaking) Apply before November 1st, 2020. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Keywords: InnoSource, Dallas , Bilingual Customer Service Advocate (Spanish Speaking), Other , Lake Dallas, Texas

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