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Sr., End User Computing Engr (Desktop experience needed)

Company: Parkland Health and Hospital System
Location: Dallas
Posted on: November 23, 2020

Job Description:

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It s our passion.Primary PurposeResponsible for leading the efficient and effective management of the global end user enterprisecomputing platforms by developing the use of virtualization, maintaining a consistent OS image,driving efficiency in the end user experience and troubleshooting systemic issues across end usercomputing platforms.Minimum SpecificationsEducation A Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a relatedfield is preferred.Experience Must have either Desktop or Mobile device experience Desktop Two (2) years of experience developing and maintaining Microsoft Windows operating systemimages, packaging software for deployment and enterprise-wide management end user devices usingcentralized management utilities. Two (2) years of experience with Active Directory group policy design, administration,troubleshooting and support. Experience with implementation and support of desktop virtualization or Microsoft s SCCM. Experience building or managing is preferred. Recomposing and updating preferred. Experience with the following is highly desired: SCCM Packaging applications Intune configuration Server architecture and hardware experience Packaging applications Single SignOn or Password Self-Service Teradici endpoint management -----OR----- Mobile Device Two (2) years of experience designing and supporting hardware and software used to deploy,manage, track, and audit mobile devices is required. Two (2) years of experience managing or troubleshooting iOS and Android devices is required. Experience with Apple Business Manager is required. Experience with Android Enterprise is preferred. AirWatch Professional Certification preferred Experience with the following is highly desired: SCCM VMWare (Horizon, View or vCenter) PowerShell skills Intune configuration Server architecture and hardwareEquivalent Education and/or Experience May have an equivalent combination of education and experience to substitute for both theeducation and the experience requirements.Certification/Registration/Licensure: NoneRequired Tests for PlacementSkills or Special Abilities: Must have back-end support expertise with desktop virtualization or mobile device management. Must have an in-depth technical knowledge and demonstrated experience of Microsoft Windowsoperating systems, Active Directory and Group Policy management or IOS and Android. Must have knowledge of information security principles, practices and technologies related to anend-user computing environment. Must have experience in system architecture design, recommending & implementing change, andcommunicating recommendations to senior leaders. Must be able to communicate effectively, verbally and in writing, with department personnel, userdepartments, and managers with regard to business needs and technical advancements. Must be able to prepare specifications and architecture/design documentation for complexprograms that may have client server components. Must have a collaborative work style that includes and values the views of others inrecommendations and decisions. Must demonstrate the ability to create reports. Must be able to write scripts in PowerShell in order to automate tasks.Responsibilities1. Leads, plans, architects, designs, documents and implements desktop virtualization and all aspectsof end user computing platforms, including hardware, operating systems, enterprise software, andperipheral upgrades in order to improve services provided to system users. Creates detailed technicalplans, drawings and hour-by-hour plans for documentation as needed.2. Develops and manages technologies for the deployment of new applications, software packages,updates, and fixes to the end-user computing environment in a secure, efficient and user-friendlymanner.3. Serves as the highest escalation point for technical issues with regard to client-side applicationcompatibility issues or user interface issues with endpoint devices. Works directly with vendors totroubleshoot and make recommendations to management as needed.4. Formulates, plans, and executes end user computing projects. Identifies, investigates, and adviseson emerging technologies and products, and assess their suitability of use within the overall ITstrategy.5. Contributes as a key player to ensuring the confidentiality, integrity and availability of end usercomputing platforms by proposing and developing appropriate measures and operational supportoptions.6. Consults with end users and business analysts to identify inefficiencies in end user computingplatforms and workflows. Proposes methods to improve the end user experience, plans and executeschanges accordingly.7. Assists in the preparation, maintenance and monitoring of the organization s disaster recovery andbusiness continuity plans with regard to end user computing platforms.8. Work with customers, end users, and business analysts to understand requirements for newbusiness processes and compliance requirements for end user computing platforms. Produces highlevel oral and written plans, presenting complex technical matters in clear terms tailored to specificaudiences.9. Proactively monitors and identifies systemic issues and resource constraints in end user computingplatforms and works to remediate to ensure uptime and efficient operation.10. Stays abreast of new developments and the latest trends in end user computing platforms byattending seminars/workshops, reading professional journals, and actively participating inprofessional organizations. Integrates knowledge gained into current work practices.Job Accountabilities1. Identifies ways to improve work processes and improve customer satisfaction. Makesrecommendations to supervisor, implements, and monitors results as appropriate in supportof the overall goals of the department and Parkland.2. Stays abreast of the latest developments, advancements, and trends in the field by attendingseminars/workshops, reading professional journals, actively participating in professionalorganizations, and/or maintaining certification or licensure. Integrates knowledge gained intocurrent work practices.3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impactthe area. Develops effective internal controls designed to promote adherence with applicablelaws, accreditation agency requirements, and federal, state, and private health plans. Seeksadvice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

EOE M/F/D/V

Keywords: Parkland Health and Hospital System, Dallas , Sr., End User Computing Engr (Desktop experience needed), Other , Dallas, Texas

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