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Customer Service Representative

Company: FASTSIGNS #13002
Location: Dallas
Posted on: January 15, 2021

Job Description:

Under general direction, the CSR is responsible for customer service inside the store, as well as achieving new sales through telemarketing and marketing programs. Primary responsibilities include interfacing and problem-solving with clients, managing current accounts and prospecting for new customers. RESPONSIBILITIES* Serve as first point of contact for walk-in, email, e-commerce and telephone customers.* Respond to customer inquiries, provide sign recommendations and quotes, and assist customers with order process.* Process customer orders. Accurately complete work orders; obtain customers' approval and payment for sign orders.* Perform quality assurance measures pre- and post-construction by accurately creating, reading and communicating work order details and later proofing sign for errors or unacceptable standards.* Contact customers when the order is ready, when delays or errors occur, or when payment is late, to ensure that they are satisfied after the job has been picked up/delivered, etc.* Execute a variety of marketing functions: In-store database mailings based, thank you cards, prospect via phone for new customers, etc.* Maintain an attractive retail environment (clean, organized and functional).* Support store manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperworkREQUIRED EXPERIENCE/KNOWLEDGE* Previous experience in sales and customer service* Basic sales and telemarketing skills* Correct English usage including spelling, grammar and punctuation; ability to proofread* High School diploma or GED* The ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals and vice versa)* The ability to read and interpret a ruler and use a calculator* Strong verbal and communication skills including listening, speaking, hearing and writing; consulting; being able to assess needs and offer possible solutions for consideration* Experience with a POS system; using a keyboard for typing/data input; computer basics including the most recent Windows Operating System and Microsoft-- Office Products* Communication skills including listening, speaking, hearing and writing; consulting; being able to assess needs and offer possible solutions for considerationBENEFITS* Regular full-time schedule with weekends off* Paid Time Off* Performance Bonuses* Holidays off (paid)* Casual and creative work environmentThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

Keywords: FASTSIGNS #13002, Dallas , Customer Service Representative, Other , Dallas, Texas

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