Patient Account Representative

Company: Frontline Source Group
Location: Dallas
Posted on: January 15, 2021

Job Description:

Patient Account Representative Growing and busy client in Dallas, TX has a need for a Patient Account Representative on a contract to hire basis. Company Profile:Healthcare organizationCompany offering a wide range of imaging servicesPatient Account Representative Role:The--Patient Account Representative will serve as the liaison between the patient and the healthcare provider. Assist patient with questions, complaints, and concerns as well as explain policies and procedures to the patient. Apply a variety of concepts, best practices, and follow policy and procedures in regard to patient and insurance billing.Receives a high volume of inbound call and ensures calls are handled timely, efficiently, and appropriatelyEffectively communicate with patients to explain balances and collect paymentsDetermine why claims were not paid by reviewing patient information updating accordingly and resubmitting claims to ensure payment as well as document accounts with current actions and follow up as neededEscalate patient complaints the Clinic Admin as needed Correspond with posting and billing departments to resolve possible errors on patient accountsInform the Collection Manager of any issues impacting collections of outstanding receivables as well as research accounts in an effort to decrease days outstandingBuilds and maintains good rapport with patients, staff, clients and management team.Utilize a high level of confidentiality to ensure protection and privacy of health information are maintained utilizing written, electronic or oral disclosuresComply with all applicable federal and state laws, as well as company policies and proceduresPatient Account Representative Background Profile:High School Diploma or EquivalentAt least 1-2 years of Healthcare and/or customer service experience requiredHealthcare billing knowledgeProfessional appearance and demeanor are requiredMust be familiar with insurance plans and providers, Federal and State regulations related to Healthcare billing as well as CPT & ICD-10 is preferredExcellent verbal and written communication skills requiredUtilize strong interpersonal skills including conflict management with the ability to multi-task and work well under pressure Strong leadership and organizational skillsMust have advanced knowledge of UB 04, HCFA 1500, and any other billing forms and filing requirementsFeatures and Benefits of Client:Opportunity to participate in an outstanding benefits package!Disclaimer: Sensitive and personal data will not be requested by Frontline Source Group or its affiliates until a job offer is made and accepted. If you ever doubt the validity of our job postings, we encourage you to call one of our branch locations to verify the status on any job.

Keywords: Frontline Source Group, Dallas , Patient Account Representative, Other , Dallas, Texas