Patient Account Representative
Company: Frontline Source Group
Location: Dallas
Posted on: January 15, 2021
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Job Description:
Patient Account Representative Growing and busy client in
Dallas, TX has a need for a Patient Account Representative on a
contract to hire basis. Company Profile:Healthcare
organizationCompany offering a wide range of imaging
servicesPatient Account Representative Role:The--Patient Account
Representative will serve as the liaison between the patient and
the healthcare provider. Assist patient with questions, complaints,
and concerns as well as explain policies and procedures to the
patient. Apply a variety of concepts, best practices, and follow
policy and procedures in regard to patient and insurance
billing.Receives a high volume of inbound call and ensures calls
are handled timely, efficiently, and appropriatelyEffectively
communicate with patients to explain balances and collect
paymentsDetermine why claims were not paid by reviewing patient
information updating accordingly and resubmitting claims to ensure
payment as well as document accounts with current actions and
follow up as neededEscalate patient complaints the Clinic Admin as
needed Correspond with posting and billing departments to resolve
possible errors on patient accountsInform the Collection Manager of
any issues impacting collections of outstanding receivables as well
as research accounts in an effort to decrease days
outstandingBuilds and maintains good rapport with patients, staff,
clients and management team.Utilize a high level of confidentiality
to ensure protection and privacy of health information are
maintained utilizing written, electronic or oral disclosuresComply
with all applicable federal and state laws, as well as company
policies and proceduresPatient Account Representative Background
Profile:High School Diploma or EquivalentAt least 1-2 years of
Healthcare and/or customer service experience requiredHealthcare
billing knowledgeProfessional appearance and demeanor are
requiredMust be familiar with insurance plans and providers,
Federal and State regulations related to Healthcare billing as well
as CPT & ICD-10 is preferredExcellent verbal and written
communication skills requiredUtilize strong interpersonal skills
including conflict management with the ability to multi-task and
work well under pressure Strong leadership and organizational
skillsMust have advanced knowledge of UB 04, HCFA 1500, and any
other billing forms and filing requirementsFeatures and Benefits of
Client:Opportunity to participate in an outstanding benefits
package!Disclaimer: Sensitive and personal data will not be
requested by Frontline Source Group or its affiliates until a job
offer is made and accepted. If you ever doubt the validity of our
job postings, we encourage you to call one of our branch locations
to verify the status on any job.
Keywords: Frontline Source Group, Dallas , Patient Account Representative, Other , Dallas, Texas
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