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Medical Bill Review Specialist (Workers Comp)

Company: Mitchell International
Location: Coppell
Posted on: January 15, 2021

Job Description:

Company Overview: Mitchell, Genex and CoventryWith Mitchell, Genex and Coventry now one organization, we've dramatically expanded our ability to deliver innovative services and technologies to our customers. We've also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation's largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal-restoring lives.Job Description : The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills). Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management. Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients' business. Implements and processes client changes to programs. Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.Position Responsibilities:* Act as a liaison between the External Client teams and Service Operations* Actively contribute to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.* Report proactively on account changes, problems or issues to ensure that Mitchell meets customer support agreements.* Resolve customer inquiries of complaints quickly, effectively and with the highest quality.* Coordinate with clients and internal teams during delivery of an outsourced solution.Qualifications: * High school diploma + 2-4 years of industry experience or college degree* Experience processing workers compensation claims* Intermediate skills in Microsoft Office (Word, Excel and PowerPoint)* Strong grammar and business writing skills for documentation and customer communication* Strong presentation skillsMitchell International, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. Mitchell will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.#LI-KA1#MIT

Keywords: Mitchell International, Dallas , Medical Bill Review Specialist (Workers Comp), Other , Coppell, Texas

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