DallasRecruiter Since 2001
the smart solution for Dallas jobs

Customer Care Specialist

Company: UWorld
Location: Dallas
Posted on: February 25, 2021

Job Description:

Local candidates highly preferred!UWorld has a full-time opening on our growing Customer Care team. Based in Dallas, Texas, we are seeking a Customer Care Specialist to serve as a primary point of contact for our end-users. Our users are students who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns. Our Customer Care Specialists interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution.QualificationsMinimum Education * High School Diploma or GED; Bachelor's degree preferredMinimum Experience* 1 year of experience in a customer support role (or new graduate with 0 years of experience)* Technical support background is a plus!Knowledge, Skills And Abilities* Working knowledge of Microsoft Windows, Mac OS/OSX, iOS and Android operating systems* Ability to listen and understand the end-user's concern so that the appropriate response is given* Ability to communicate clearly and concisely (and with proper spelling/grammar)* Must develop in-depth understanding of UWorld's products (specifically our RxPrep product)* Flexibility to work on holidays, weekends and nights based on a rotating on-call scheduleJob ResponsibilitiesCustomer Issue Resolution* Aim to have first contact resolution* Manage and resolve technical and product support requests from external end-users efficiently and accurately* Educate end-users on product usability, inclusive of any technical walk-throughs (i.e. installing software)Customer Service Excellence* Display professionalism and empathy during all interactions with end-users* Be a problem solver and solution champion for end-usersData Entry and Tracking* Log and document common user issues accurately within ticketing system (Freshdesk)* Add accurate solutions to knowledge database (might involve web page updates)Consult and Collaborate* Maintain interdepartmental communication in order to communicate end-user feedback to stakeholdersCompensation And Benefits* Competitive compensation (contingent on experience)* Paid time off (based on sliding scale according to hire date and work hours)* Comprehensive benefits package (medical, vision, dental, life, disability)* 401(k) plan for retirement with 4% employer matching (eligibility after 90 days of employment)* On-site group fitness classes & relaxed work environmentAt UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

Keywords: UWorld, Dallas , Customer Care Specialist, Other , Dallas, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Contract Purchasing Processor
Description: RESPONSIBILITIES:Kforce has a client that is looking for a Contract Processor on a long-term temporary
Company: Kforce Finance and Accounting
Location: Grapevine
Posted on: 03/2/2021

Groundskeeper
Description: As a Groundskeeper at Cushman Wakefield, you play a key role in making our apartment communities a great place to live The Groundskeeper is a member of the Maintenance staff working directly with the (more...)
Company: Pinnacle
Location: The Colony
Posted on: 03/2/2021

PCU (Full Time Nights)
Description: 10,000 Sign On Bonus JOB SUMMARYThe Registered Nurse RN is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. (more...)
Company: Baylor Scott & White Health
Location: Grapevine
Posted on: 03/2/2021


Radiologic Technologist - PRN
Description: Palestine Regional Medical CenterThis employee will be required to complete radiographic procedures in an acute care hospital. Must have working knowledge
Company: Palestine Regional Medical Center
Location: Palestine
Posted on: 03/2/2021

Hair Stylist - Lake Worth
Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist
Company: Great Clips
Location: Mansfield
Posted on: 03/2/2021

Fuel Station
Description: As a fuel station associate at Walmart,
Company: walmart
Location: Canton
Posted on: 03/2/2021

Manufacturing Team Member III (weekend night shift)
Description: Location: US-TX-MansfieldAddress: 1250 Heritage PkwyID: 2 br br Overview br br Since 1857 Klein Tools, a family-owned and operated company, has been designing, developing and manufacturing premium-quality, (more...)
Company: Klein Tools
Location: Mansfield
Posted on: 03/2/2021

Project Coordinator II - Salary - Performance Improvement
Description: DescriptionSummary: The Project Coordinator is responsible for the administration and coordination of operational and financial projects. The Project Coordinator will develop, maintain, monitor and update (more...)
Company: CHRISTUS Health
Location: Tyler
Posted on: 03/2/2021

Deliver Food with Uber - Flexible Gig
Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it 38 039 s up to you. 10 Earn Good Money. You 38 039 (more...)
Company: Uber Eats
Location: Cedar Hill
Posted on: 03/2/2021

Chaplain PRN
Description: DescriptionChaplain PRN - Texas Health Huguley- operated as joint venture between Texas Health Resources and AdventHealth Location Address:--11801 South Fwy., Burleson, TX 76028Top Reasons to Work At (more...)
Company: Texas Health Mansfield
Location: Mansfield
Posted on: 03/2/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds