Customer Care Specialist
Company: UWorld
Location: Dallas
Posted on: February 25, 2021
|
|
Job Description:
Local candidates highly preferred!UWorld has a full-time opening
on our growing Customer Care team. Based in Dallas, Texas, we are
seeking a Customer Care Specialist to serve as a primary point of
contact for our end-users. Our users are students who are preparing
for their high-stakes entrance & board examinations. They need
specialists who can communicate confidently and react quickly to
their technical, billing/account, and product usability concerns.
Our Customer Care Specialists interact daily with our end-users
predominantly via email (80%) and phone (20%), with the goal of
first contact resolution.QualificationsMinimum Education * High
School Diploma or GED; Bachelor's degree preferredMinimum
Experience* 1 year of experience in a customer support role (or new
graduate with 0 years of experience)* Technical support background
is a plus!Knowledge, Skills And Abilities* Working knowledge of
Microsoft Windows, Mac OS/OSX, iOS and Android operating systems*
Ability to listen and understand the end-user's concern so that the
appropriate response is given* Ability to communicate clearly and
concisely (and with proper spelling/grammar)* Must develop in-depth
understanding of UWorld's products (specifically our RxPrep
product)* Flexibility to work on holidays, weekends and nights
based on a rotating on-call scheduleJob ResponsibilitiesCustomer
Issue Resolution* Aim to have first contact resolution* Manage and
resolve technical and product support requests from external
end-users efficiently and accurately* Educate end-users on product
usability, inclusive of any technical walk-throughs (i.e.
installing software)Customer Service Excellence* Display
professionalism and empathy during all interactions with end-users*
Be a problem solver and solution champion for end-usersData Entry
and Tracking* Log and document common user issues accurately within
ticketing system (Freshdesk)* Add accurate solutions to knowledge
database (might involve web page updates)Consult and Collaborate*
Maintain interdepartmental communication in order to communicate
end-user feedback to stakeholdersCompensation And Benefits*
Competitive compensation (contingent on experience)* Paid time off
(based on sliding scale according to hire date and work hours)*
Comprehensive benefits package (medical, vision, dental, life,
disability)* 401(k) plan for retirement with 4% employer matching
(eligibility after 90 days of employment)* On-site group fitness
classes & relaxed work environmentAt UWorld, we believe strength is
derived from the talents, ideas, and experiences of a diverse
workforce. We are committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national
origin, sexual orientation, age, citizenship, marital status,
disability, gender identity, veteran status, or any other protected
class. UWorld is proud to be an equal opportunity employer
providing a drug-free workplace. If you have a disability or
special need that requires accommodation, please let us know.
Keywords: UWorld, Dallas , Customer Care Specialist, Other , Dallas, Texas
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsContract Purchasing Processor Description: RESPONSIBILITIES:Kforce has a client that is looking for a Contract Processor on a long-term temporary Company: Kforce Finance and Accounting Location: Grapevine Posted on: 03/2/2021 Groundskeeper Description: As a Groundskeeper at Cushman Wakefield, you play a key role in making our apartment communities a great place to live The Groundskeeper is a member of the Maintenance staff working directly with the (more...) Company: Pinnacle Location: The Colony Posted on: 03/2/2021 PCU (Full Time Nights) Description: 10,000 Sign On Bonus JOB SUMMARYThe Registered Nurse RN is a licensed professional who uses the BSWH nursing professional practice model to coordinate patient care delivery by the health care team. (more...) Company: Baylor Scott & White Health Location: Grapevine Posted on: 03/2/2021 Radiologic Technologist - PRN Description: Palestine Regional Medical CenterThis employee will be required to complete radiographic procedures in an acute care hospital. Must have working knowledge Company: Palestine Regional Medical Center Location: Palestine Posted on: 03/2/2021 Hair Stylist - Lake Worth Description: StylistAt Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist Company: Great Clips Location: Mansfield Posted on: 03/2/2021 Fuel Station Description: As a fuel station associate at Walmart, Company: walmart Location: Canton Posted on: 03/2/2021 Manufacturing Team Member III (weekend night shift) Description: Location: US-TX-MansfieldAddress: 1250 Heritage PkwyID: 2 br br Overview br br Since 1857 Klein Tools, a family-owned and operated company, has been designing, developing and manufacturing premium-quality, (more...) Company: Klein Tools Location: Mansfield Posted on: 03/2/2021 Project Coordinator II - Salary - Performance Improvement Description: DescriptionSummary: The Project Coordinator is responsible for the administration and coordination of operational and financial projects. The Project Coordinator will develop, maintain, monitor and update (more...) Company: CHRISTUS Health Location: Tyler Posted on: 03/2/2021 Deliver Food with Uber - Flexible Gig Description: Deliver with Uber. Earn on your schedule. 10 Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it 38 039 s up to you. 10 Earn Good Money. You 38 039 (more...) Company: Uber Eats Location: Cedar Hill Posted on: 03/2/2021 Chaplain PRN Description: DescriptionChaplain PRN - Texas Health Huguley- operated as joint venture between Texas Health Resources and AdventHealth Location Address:--11801 South Fwy., Burleson, TX 76028Top Reasons to Work At (more...) Company: Texas Health Mansfield Location: Mansfield Posted on: 03/2/2021 |