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Process Quality Engineer_Service Tech Lead

Company: Intellipro Group Inc
Location: Dallas
Posted on: February 25, 2021

Job Description:

OverviewExperienced manufacturing engineer who can help manage and improve day-to-day operations at our ASP (Authorized Service Provider) by resolving and improving existing issues and adding new capabilities and processes. You will work with our service quality, Operations and other key stakeholders to drive operational excellence at our partnered facilities.Responsibilities And Duties* Oversee product repair and assembly process by working closely with Service Partners to ensure they meet our client's quality standards* Monitor station and operator level data to identify yield hitters and prepare action plan to improve yield* Perform and / or drive, data collection, design of experiments to better understand issues* Drive alignment in test methods, inspections criterias between ASPs* Ensure technical readiness of ASPs for NPI, new processes and programs* Drive efficiency and improve existing processes and capabilities* Identify and timely flag operational issues to management and stakeholders* Create and maintain SOP documentation* Coordinate communication between ASP, internal operations and engineering teams* Ability to present to our customers on a working level* Ability to identify operational or product issues within reverse logistics and convey them to stakeholders and decision makers* Manage and communicate across multiple organizations within our company (Engineering, Legal, Quality, Product)* Troubleshoot process problems through root cause analysis and data-driven approach* Review processes, systems and procedures on an ongoing basis to determine where improvements can be madeQualifications And Skills* BS in Engineering, or equivalent* 5+ years' experience in reverse logistics / manufacturing and repair operationsPreferred Qualifications* Familiarity with consumer electronics reverse logistics and RMA processing* Hands on product level experience

Keywords: Intellipro Group Inc, Dallas , Process Quality Engineer_Service Tech Lead, Other , Dallas, Texas

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