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Franchise Development Coordinator

Company: Buff City Soap
Location: Dallas
Posted on: February 26, 2021

Job Description:

The Franchise Development Coordinator is responsible for supporting and monitoring the process for onboarding new Franchisees in the Buff City Soap system, specifically from the beginning of store development through to grand opening. This process covers a wide variety of aspects including Real Estate, Design, Construction, Marketing, Supply Chain, as well as general account management and support functions. You will be at the forefront of communication with new franchisees as they prepare to open their first BCS location(s) and be there to assist them every step of the way.Contributions:* Act as a key point of contact for new franchisees during store development, when they call - you answer!* Track and maintain the progress of each franchisee as they move through the onboarding process* Maintain and continually improve franchisee onboarding process, resources, etc. * Keep accurate records and documentation of all actions, progress, and stages in the process* Set clear objectives during each phase of onboarding and instill a high-performance, customer-centric culture in doing so * Review daily priorities and take appropriate action to ensure results are achieved* Close liaison with internal functions including other departments such as sales, technology and operations* Ensure working practices are well defined and operational with minimal disruption using project management tools and workflows as appropriate* Provides hands-on 'customer support' to franchisees as needed via phone, email, etc.* Track general operations such as store visits, store compliance, and open issues.* Spend time with Franchisees when they are in town for training, conferences, etc. Qualifications:* Bachelor's Degree in Business, Management, or a related field preferred* Minimum of three years' relevant experience as an Account Manager or Coordinator* Exceptional verbal, written, and presentation skills* Motivated self-starter with the ability to learn quickly and pivot as needed * Ability to work under tight deadlines and prioritize effectively* Ability to work successfully as part of a team and independentlyExperienced in using Microsoft Office applications - Google Drive, Slack, Monday.com, & Hubspot a bonusPowered by JazzHRIIz3kvZmRr

Keywords: Buff City Soap, Dallas , Franchise Development Coordinator, Other , Dallas, Texas

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