Salesforce Practice Leader - Remote - US

Company: CTI Education Group
Location: Dallas
Posted on: February 25, 2021

Job Description:

Job Description - Salesforce Practice Leader - Remote - US (02UKS) Job Description TTEC is seeking a Salesforce Practice Leader in the US to join our TTEC Digital team. We are currently searching for a Practice Lead for our growing CRM / Salesforce Systems Integration Practice. You will have deep knowledge in the CRM space, particularly with Salesforce, and will be responsible for growing practice capabilities, oversight of P&L, delivery execution, and working with Sales. Additionally, you will:

• Work with Digital leadership on Practice direction and priorities
• Business Development. Work with Sales on
  • Sales instruction
  • Sales collateral
  • Sales assistance
  • Offer creation
  • Joint pursuit with our other TTEC business segments
  • Expand PS sales in existing customer base
  • Demo capability
  • Scoping, Proposals, and Estimation
  • Promote CRM capabilities and offers both internally and externally
  • Develop CRM Practice & Team Capability
    • Provide Thought Leadership
    • Implementation methodology & project execution
    • Consultancy
    • Skills development & training
    • Hire, train, and manage team of new and experienced resource to fulfill Practice objectives
    • Provide coaching and mentoring to assist in resources' career development
    • Build team's expertise and confidence in project delivery work
    • Manage CRM Practice P&L
      • Attain quarterly PS revenue and margin targets
      • Ensure billable utilization targets are met
      • Manage project portfolio to ensure quality, on-time and on-budget implementations using a mix of global resources
      • Become trusted adviser to the Customer through implementation lifecycle and beyond
      • Serve as Steering Committee member on strategic projects
      • Responsible for project staffing and resource scheduling
      • Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time
      • Manage CRM Product Roadmap and Intellectual Property
      • Manage CRM Support model
      • Build and manage Vendor & Partner Alliances What skills you will bring:
        • A self-starter, with an entrepreneurial, innovative and self-reliant style.
        • Bachelor's degree or recognized equivalency or achievement of recognized professional level
        • Deep contact center knowledge - People management and development, operational metrics, tools, processes, and systems (10 years experience with CRM Applications, Cost Drivers, Gap Analysis, Methodology Development, etc.)
        • Management consulting experience (at least 7 years in project leadership roles)
        • Proven executive level communication and relationship development skills
        • Exceptional communication skills with executive and C-level constituents; presentation, facilitation, oral, establishing a benchmark for quality deliverables.
        • Ability to articulate implications of future state design to client executives
        • Significant experience managing/selling complex programs, operations and project launches.
        • Should have good contacts in the industry (and specifically, the SFDC market)--to get new business traction. Knows senior leaders in the industry.
        • Proven program and project management skills, managing throughout entire project lifecycle and across multiple projects, delivering tangible, measurable benefits
        • Proven track record facilitating customer experience workshops and defining future state environments utilizing a multi-phased implementation strategy/roadmap based on findings and potential benefits
        • Proven team leadership, people management and motivation skills
        • Proven ability to define contractual elements and create SOW (statement of work) contracts, including scope, schedule, staffing, approach, pricing, and deliverables necessary to identify and resolve a variety of cost, revenue and customer service business issues in the client's contact center environment.
        • Develops/delivers add-on proposals and resource estimates
        • Stays current on competitive drivers and key metrics for client's industry
        • Converts ideas for intellectual capital into methodology, offer, best practices, benchmarks, white papers, toolkits, reusable code, etc
        • Must be ok to be billable in some key client assignments by creating a differentiated role for himself / herself.
        • Travel, once permitted, may be required up to 20% to 25% COMPENSATION and benefits The anticipated starting salary range for individuals expressing interest in this position is $130k to $200k USD, depending on experience. This position is eligible to participate in an annual incentive program.-- Benefits available to eligible employees include the following:
          • Medical, dental, and vision
          • Tax-advantaged health care accounts
          • Financial and income protection benefits
          • Paid time off (PTO) and wellness time off Why ttec? what we offer When you join TTEC, you become part of the family. Because we want to see you succeed and thrive, we offer a competitive compensation and benefits package as shown below to support your quality of life, career development and goals attainment: Be Financially Sound
            • We want you to reach your personal and professional goals and offer financial benefits such as: Health and flexible spending accounts
            • Financial wellness program Be Developed We believe in investing in our people and their career development, which is why we offer a variety of courses and programs that enable you to develop new skills and gain new insights such as:
              • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities
              • Professional development courses in TTEC University
              • Scholarship program and tuition reimbursement
              • Visibility in our global career pathing and internal mobility opportunities Be Healthy We support healthy living and have the tools and resources to help you such as:
                • It's Ok, We're All Human wellness program
                • Wellness incentives
                • Company health and wellness programs
                • Dedicated health and wellness navigators and employee assistance programs
                • Generous paid time off and other leave of absence programs Be the Difference You'll have the opportunity to have a positive impact in your community:
                  • Through our employee-driven global grant program, you'll have the unique opportunity to apply for a grant focused on helping a local educational organization in your community
                  • Our team helps fundraise and volunteer their time in their communities For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation. TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

Keywords: CTI Education Group, Dallas , Salesforce Practice Leader - Remote - US, Other , Dallas, Texas