Systems Specialist I Mulesoft
Company: Oktana Corporation
Location: Dallas
Posted on: April 10, 2021
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Job Description:
Enterprise Middleware and Data Services team within Salesforce
Business Technology is currently seeking a team member from
integration background and who is detail-oriented, proactive
self-starter to support various integration applications deployed
in production and non-prod environments in Mulesoft ESB (On-prem
and cloudhub)
Responsibilities:
Provide day to day operational support for Mulesoft integration
platform and applications to ensure service level agreements are
met including platform and application availability SLA, Case
response/resolution SLA, Root cause analysis and resolution.
Collaborate with internal Engineering and Product management team
members to triage and resolve production issues/bugs.
Engage with Internal Mulesoft integration scrum teams to support
delivery process for FnE and Projects across various business
domains.
Setup and manage Business groups, Environments, VPC, VPN and Load
Balancer in Mulesoft anypoint cloudhub organization.
Partner with Trust, Security and other operations teams to enable
IP based whitelisting for new integrations applications to
communicate with various boundary systems.
Install and configure Mule ESB, Jitterbit and other supporting
infrastructure like Rabbit MQ, Splunk, Gemfire Cache.
Monitor production platform for resource utilization (CPU, Memory
and Disc) and proactively address any potential issues/risks.
Monitor application deployed in production environments and
proactively resolve system and data issues.
Deploy Integration applications to Production and Non-Production
environments using out of the box deployment tools, or Jenkins
jobs.
Partner and collaborate with architects and lead engineers for
designing and implementing new integration applications.
Develop shell/python scripts to automate and improve support
process, and to reduce manual work.
Create reports, dashboards and alerts in Splunk to proactively
monitor integration applications.
Document support process, standard operational procedures, support
reference manuals.
Maintain and demonstrate 100% compliance with all written security
policies, SOX procedures, and change management controls.
Required Skills:
Certified Mulesoft Developer or admin
4+ years of experience with Mulesoft ESB administration (Cloudhub
and On-Prem V3.x, v4.x)
4+ years of experience using Unix/Linux OS environments
4+ years of experience with any AMQP or JMS technologies
4+ years of experience with Oracle database and SQL queries
1+ years experience with Salesforce administration and SOQL
Very strong understanding of Java or Java based technologies
Familiar with integration strategies like API-led connectivity in
Mulesoft
Good understanding of Software-as-a-Service (SaaS) model and
concepts
Willingness to learn and master unfamiliar technologies and/or
concepts
Familiarity and comfort working within strict Change Management and
Release Management processes
Exceptional research skills and resourcefulness, Strong technical
problem solving skills, with an ability to troubleshoot complex
application issues
Demonstrated ability to build and execute efficient business
processes and methodologies.
Excellent written and oral communication skills, with an emphasis
on tone, structure, grammar, and spelling
Ability to learn and adapt quickly in a dynamic environment.
Bachelor degree in computer sciences, programming or a related
field
Familiarity with Software Release Management principles and
methodology including Adaptive Delivery Methodology (ADM)
Optional Skills:
Jitterbit Integration Platform Experience
Salesforce data storage experience
Workday API experience
Snowflake Experience
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Keywords: Oktana Corporation, Dallas , Systems Specialist I Mulesoft, Other , Dallas, Texas
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