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Patient Services Specialist

Company: Cooper Aerobics
Location: Dallas
Posted on: May 6, 2021

Job Description:

Description: Full time; Cooper Clinic. The Patient Services Representative plays an essential role in our patient experience. This team member greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.
Schedule: M-F, 6:30 am - 3:00 pm, overtime may be required.
Essential Duties and Responsibilities

  • Proactively keep patients informed throughout the day.
  • Consistently provide superior internal and external customer service.
  • Answer telephone in a timely and polite manner.
  • Communicate with customers in a courteous, professional and cooperative manner.
  • Obtain current patient information from established and new patients.
  • Accurately enter/update patient information in practice management system.
  • Assist patients with completion of paperwork when necessary.
  • Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
  • Maintain schedule balance to facilitate optimal patient flow.. Requirements:
    • Bachelor's degree preferred
    • Medical office experience a plus
    • Previous in-person customer service experience required
    • Professional appearance and demeanor
    • High level of initiative and integrity
    • Strong communication skills and the ability to work in a high-paced environment
    • Thorough knowledge of medical office operations
    • Basic knowledge of medical terminology
    • Must have exceptional multi-tasking abilities and time management skills
    • Knowledge of Microsoft applications
    • Ability to work effectively and consistently with limited direct supervision
    • Knowledge of HIPAA and OSHA policies and procedures
    • Special ability to communicate well with staff, physicians and general public
    • Dependable
    • Must be able to work with a flexible work schedule



      PI134646159

Keywords: Cooper Aerobics, Dallas , Patient Services Specialist, Other , Dallas, Texas

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