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Client Services Desk Side Technician

Company: Atos
Location: Dallas
Posted on: June 12, 2021

Job Description:

About Atos

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The Client Services Desk Side Technician role revolves around IMACs (Installs, Moves, Adds, Changes) and technical hardware support.

It is a "hands-on" technical role that requires good people skills along with workstation support knowledge.

  • Position is responsible for desk-side support in a Windows environment with additional operational responsibilities.
  • Will support onsite services manager with daily operations to include work assignments, analyzing reports to determine workforce efficiencies, review and document processes and develop process.
  • Support includes installs, equipment pick-up, and equipment inventory.
  • Perform miscellaneous software & hardware installs, configuration of Windows and Mac PC Equipment, Provide 2nd and 3rd level trouble shooting of all problems related to this activity. Installers are also responsible for un-boxing equipment as well as packing systems for shipment to remote locations.
  • Candidate must be customer service focused.
  • Must be able to follow schedules and perform administrative tasks.
  • Individual must be self-starting, able to work alone and within a team, follow detailed processes
  • Open to flexible scheduling.
  • Should be able to troubleshoot and isolate issues related to end user computing environments; printers, networks, computer devices, and other attached devices.

Preferred experience:

Advanced Experience with Windows and MAC operating systems, Microsoft AD, networking, imaging technologies, asset tracking and inventory systems.

#LI-US #LI-REMOTE

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

Keywords: Atos, Dallas , Client Services Desk Side Technician, Other , Dallas, Texas

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