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Technical Product Manager - Wholesale (WA, KS, GA or TX)

Company: T-Mobile
Location: Dallas
Posted on: June 12, 2021

Job Description:

The Technical Product Manager, as part of the Wholesale team, provides technical support and consulting to ensure customer enablement, integration and implementation of established T-Mobile products and services. The Technical Product Manager is a key member of the Wholesale team driving all aspects of Wholesale focused network solutions, requirements, certification, and customer onboarding. Through alignment with appropriate engineering teams, the Technical Product Manager leads business strategy, requirements communication and all validation activities to provide wholesale solutions to our partners and customers. The Technical Product Manager provides technical leadership in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries. Other related tasks and scope may be assigned to this role as business needs dictate.

  • 3-5+ years in telecommunications, IT administration or network engineering roles with a professional track record of successful technical leadership involving network, device and application troubleshooting skills.
  • Ability to influence, lead and coach cross functional teams and champion new concepts, ideas.
  • Excellent written and oral communication skills
  • Strong goal attainment, time management, prioritization ability to multi-task, and work in a fast-paced team environment.

Preferred Experience:

  • Understanding of and experience with the following: Wireless Network design & architecture; LTE, NBIoT, LPWAN, 5G; Remote access computing methods; Layered communication protocols; Enterprise security architectures and principles IP and ATM networks; Wi-Fi networks and design (802.11a/b/g).
  • Experience in one or more of the following areas: .Net, C#, Java, Docker, Web Services, SOAP, REST, Azure ARM, PowerShell
  • Passionate about learning new technologies and creating innovative solutions
  • Self-directed and able to troubleshoot and solve problems independently as well as a team
  • Actively collaborates with engineers and peer teams, voluntarily shares information.
  • Ability to work independently and with no direction/supervision.
  • Able to quickly adapt to new or evolving technologies related to new product & services requiring validation or research.
  • Proactive in identifying and proposing solutions

Education & Experience

  • Bachelor's Degree required; BSEE or BSCSE preferred.

#LI-CB1

  • Provide expert knowledge on device and data products and services offered by T-Mobile through the Business Sales channel.
  • Support the Business Development team by making technical presentations to senior executive management level; clearly presenting technical concepts, platform capabilities and IoT/MVNO solutions with prospective partners.
  • Work with Engineering and Product Development to ensure reliable enterprise focused products. This includes driving product certifications through our labs as well as enabling network trials for customers.
  • Review and assess product development requirements and develop feature specific test and certification plans.
  • Responsible in collaborating with the Project Management, Enterprise IT, Product Management, Engineering and Sales Operations teams to achieve go to market deadlines for new products.
  • Assist with troubleshooting and resolving device solutions roadblocks for customers.
  • SME for new technologies and T-Mobile roadmap for wholesale ecosystem.
  • Technical Training to potential and current Customers and internal teams.
  • Sales teams updates - Network coverage/Network build-out plans Technical SME/owner for specific topic/specialty High level support and troubleshooting Interface with engineering teams to resolve network issues and increase stability.
  • Work with requirements teams for new feature testing scope and provide high level overview to leadership and sales support on eSIM, 5G and NB-IoT use cases supported on T-Mobile network.

Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Keywords: T-Mobile, Dallas , Technical Product Manager - Wholesale (WA, KS, GA or TX), Other , Dallas, Texas

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