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Products and Technology
Title: Technical Quality Assurance Architect
Location Preference: Indianapolis/Remote
The Marketing Automation Technical Operations (MATO) team
operates within and supports Salesforce's global Digital Marketing
organization. Our technology, processes, and staff support a large
percentage of Salesforce's Lead Generation pipeline, along with
maintaining and synchronizing Email Preferences across the
company's technology infrastructure, among other key Product and
We are looking for experts who just "get" technology more than
most, those who seek to understand where others stop. Those who
come across a complex new topic or problem and are excited to take
it apart and learn what can be done, both in the UI, and under the
hood. Salesforce is looking to continue to revolutionize Digital
Marketing and our Customer Experience, and MATO needs the best
staff out there to do it.
Why Join Our Team?
MATO is a new approach to the growing complexities of balancing
agility with compliance. Operating as an internal services
organization and center of excellence, our Administrators,
Architects, and Product / Project Managers manage platforms,
integrations, enhancements and problems in a structured yet
collaborative model. We pride ourselves in being driven, adaptable,
self-starters, known company-wide for our subject matter expertise,
and for working to define best practices. We sit squarely in the
gap between the creatives in Marketing and the policy setters in
IT, and break down barriers to foster agile innovation while
promoting security, performance, and trust.
What Are We Looking For?
MATO is seeking an experienced Technical Quality Assurance
Architect who can work within a product team, including Technical
Architect, Solution Architect, Project Manager, and QA, to build
and deliver custom solutions for our internal stakeholders, be they
in Sales, Marketing, M&A or Operations, and across the
ecosystem of technology that we use and support.
Successful TQA candidates will be working directly in and around
the Salesforce Marketing Cloud platform with a primary focus on
testing solutions of varying degrees of complexity and scope while
supporting concurrent project releases. Responsibilities include
testing and designing complex test case solutions, debugging and
defining corrective actions. You will also review system
requirements and track quality assurance metrics. TQAs are expected
to become technical subject matter experts within multiple
specialized areas of the applications and ecosystem we work in. Our
TQA will be an on-call experts in their supported areas, deliver
fixes and solutions in a swift & thorough manner, and call out
areas of improvement across the team. Supported by both our
Solution Architects as well as Technical Architects, our TQA will
work closely with our broader solution team to test, troubleshoot,
bring live, implement, and evolve complex solutions supporting our
global marketing & sales pipelines as well as other internal
Responsibilities include (but are not limited to):
- Reviewing quality specifications and technical design documents
to provide timely and meaningful feedback
- Designing a comprehensive testing and auditing strategy to be
used across all projects/implementations and execute upon it
- Understand the business as well as technical objectives in any
given project and ensure that is what is being delivered upon.
- Estimating, prioritizing, planning and coordinating quality
- Scoping / Validation of technical solutions as needed for the
Marketing Technology Operations team.
- Identify, record, document thoroughly and track bugs as well as
perform thorough regression testing when bugs are resolved
- Lead inter-team meetings on the technical and business
challenges related to our Marketing Operations initiatives.
- Understand and map Business Processes & Challenges into our
technical product suite, ensuring scalable, secure, comprehensive
- Work with Solution Architects (SA) to implement and test
solutions to our operational needs and challenges.
- Build and follow complex BRD/FSD (Blueprints) that aligns to
the as-is Salesforce Marketing Cloud solution, and overall system /
integration environments at Salesforce.
- Identify project issues / risks and present alternatives to
alleviate or resolve.
- Implement high-level overviews of the Salesforce Marketing
Cloud architecture and integration capabilities.
- Document solutions and engineering flowcharts with great
attention to detail.
- Serve as Subject Matter Expert in one or more areas of our
Business & Technical process.
- Approach every problem & scope item as an opportunity to
broaden your expertise and skill set, ensuring that new
developments, product changes, technical advancements are
understood, and available to inform architecture delivery.
- Understanding of scripting languages or programming experience
- Proficient working with SQL, experience with a RDBMS such as
MySQL, Oracle, or MS SQL Server preferred.
- Highly proficient in Google Docs, MS Office Suite, Quip,
- Expert Knowledge in SMC with 2+ years direct experience in the
platform with Enterprise size clients.
- Expert Knowledge around Interaction Studio, Cloud Pages,
Contact Builder, Data Extracts, Tracking and Reporting within
- Highly efficient team player, with the ability to also work
independently in a fast-paced, fluid environment
For Colorado-based roles: Minimum annual salary of $121,800. You
may also be offered a bonus, restricted stock units, and benefits.
More details about our company benefits can be found at the
following link: https://www.getsalesforcebenefits.com/
If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request
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