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Technical Quality Assurance Architect

Company: Salesforce.com, Inc.
Location: Dallas
Posted on: June 12, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Title: Technical Quality Assurance Architect

Location Preference: Indianapolis/Remote

About Us

The Marketing Automation Technical Operations (MATO) team operates within and supports Salesforce's global Digital Marketing organization. Our technology, processes, and staff support a large percentage of Salesforce's Lead Generation pipeline, along with maintaining and synchronizing Email Preferences across the company's technology infrastructure, among other key Product and Services offerings.

We are looking for experts who just "get" technology more than most, those who seek to understand where others stop. Those who come across a complex new topic or problem and are excited to take it apart and learn what can be done, both in the UI, and under the hood. Salesforce is looking to continue to revolutionize Digital Marketing and our Customer Experience, and MATO needs the best staff out there to do it.

Why Join Our Team?

MATO is a new approach to the growing complexities of balancing agility with compliance. Operating as an internal services organization and center of excellence, our Administrators, Architects, and Product / Project Managers manage platforms, integrations, enhancements and problems in a structured yet collaborative model. We pride ourselves in being driven, adaptable, self-starters, known company-wide for our subject matter expertise, and for working to define best practices. We sit squarely in the gap between the creatives in Marketing and the policy setters in IT, and break down barriers to foster agile innovation while promoting security, performance, and trust.

What Are We Looking For?

MATO is seeking an experienced Technical Quality Assurance Architect who can work within a product team, including Technical Architect, Solution Architect, Project Manager, and QA, to build and deliver custom solutions for our internal stakeholders, be they in Sales, Marketing, M&A or Operations, and across the ecosystem of technology that we use and support.

Successful TQA candidates will be working directly in and around the Salesforce Marketing Cloud platform with a primary focus on testing solutions of varying degrees of complexity and scope while supporting concurrent project releases. Responsibilities include testing and designing complex test case solutions, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics. TQAs are expected to become technical subject matter experts within multiple specialized areas of the applications and ecosystem we work in. Our TQA will be an on-call experts in their supported areas, deliver fixes and solutions in a swift & thorough manner, and call out areas of improvement across the team. Supported by both our Solution Architects as well as Technical Architects, our TQA will work closely with our broader solution team to test, troubleshoot, bring live, implement, and evolve complex solutions supporting our global marketing & sales pipelines as well as other internal programs.

Responsibilities include (but are not limited to):

  • Reviewing quality specifications and technical design documents to provide timely and meaningful feedback
  • Designing a comprehensive testing and auditing strategy to be used across all projects/implementations and execute upon it
  • Understand the business as well as technical objectives in any given project and ensure that is what is being delivered upon.
  • Estimating, prioritizing, planning and coordinating quality testing activities
  • Scoping / Validation of technical solutions as needed for the Marketing Technology Operations team.
  • Identify, record, document thoroughly and track bugs as well as perform thorough regression testing when bugs are resolved
  • Lead inter-team meetings on the technical and business challenges related to our Marketing Operations initiatives.
  • Understand and map Business Processes & Challenges into our technical product suite, ensuring scalable, secure, comprehensive solution designs.
  • Work with Solution Architects (SA) to implement and test solutions to our operational needs and challenges.
  • Build and follow complex BRD/FSD (Blueprints) that aligns to the as-is Salesforce Marketing Cloud solution, and overall system / integration environments at Salesforce.
  • Identify project issues / risks and present alternatives to alleviate or resolve.
  • Implement high-level overviews of the Salesforce Marketing Cloud architecture and integration capabilities.
  • Document solutions and engineering flowcharts with great attention to detail.
  • Serve as Subject Matter Expert in one or more areas of our Business & Technical process.
  • Approach every problem & scope item as an opportunity to broaden your expertise and skill set, ensuring that new developments, product changes, technical advancements are understood, and available to inform architecture delivery.

Required Skills/Experience:

  • Understanding of scripting languages or programming experience such as AMPScript, Javascript, JQuery, AJAX, HTML/CSS.
  • Proficient working with SQL, experience with a RDBMS such as MySQL, Oracle, or MS SQL Server preferred.
  • Highly proficient in Google Docs, MS Office Suite, Quip, Slack.
  • Expert Knowledge in SMC with 2+ years direct experience in the platform with Enterprise size clients.
  • Expert Knowledge around Interaction Studio, Cloud Pages, Contact Builder, Data Extracts, Tracking and Reporting within SMC
  • Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment

For Colorado-based roles: Minimum annual salary of $121,800. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

  • LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Keywords: Salesforce.com, Inc., Dallas , Technical Quality Assurance Architect, Other , Dallas, Texas

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