DallasRecruiter Since 2001
the smart solution for Dallas jobs

Customer Service Monitoring Representative

Company: ADT Security Services
Location: Pilot Point
Posted on: June 12, 2021

Job Description:

Company Overview: At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram. Why Choose ADT? At ADT, it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Major Responsibilities: We have an exceptional career opportunity for a Customer Service Monitoring Representative. A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received. A day in the life of a monitoring team member can look like:Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.Paying attention to detail while documenting alarm handling procedures within the alarm pleting alarm processing in accordance with departmental procedures.Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.Receiving inbound calls related to alarm call back inquires. When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes:Paid trainingFull benefits on the 1st of the month after 31 days of employmentCasual, yet energetic and engaging work environmentsMedical, Dental, Vision, 401(k) with employer matchingPaid vacation time (We all need to recharge)Tuition reimbursement, employee referral bonusesPotential opportunities to work from home based on business needsA culture of coaching, development and career growth opportunities We're looking for someone with results they are proud of like:High school diploma or equivalent requiredMinimum of six (6) months of customer service experience requiredTechnical aptitude, problem solving skills and ability to prioritize multiple items at onceAbility to be licensed in multiple states ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Keywords: ADT Security Services, Dallas , Customer Service Monitoring Representative, Other , Pilot Point, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Dallas RSS job feeds