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Sales and Business Operations Director - LATAM

Company: Rimini Street
Location: Dallas
Posted on: June 12, 2021

Job Description:

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Sales and Business Operations Directors for our Latin American Region. This role can be based anywhere in North America or Latin America, but with a preference in a major metropolitan area.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The Sales and Business Operations Director is responsible for supporting all sales operations functions of a full service rapidly expanding global sales organization. Today, this is an individual contributor role. The successful candidate will be a hands-on, roll-up your sleeves individual that has a very strong work ethic, is well organized, responsive, analytically skilled, a strategic thinker, detailed oriented and quality minded.

With a constant focus on process improvement, sales execution and operational efficiencies, specific areas of responsibility include:

  • Able to constructively support Pipeline Reviews and Forecast Calls
  • Developing and Implementing Sales Policies and Procedures
  • Sales Tools and Best Practices
  • Sales Analytics and Reporting
  • Systems Implementation and Roll Out
  • Training and Onboarding of new employees
  • Territory Planning and Management
  • Some Compensation Plans and Administration
  • Latin America Region P&L Management

As a part of the Sales Management Team, you will be involved in all business issues, strategies, planning and reporting relating to the Sales organization including budgets, go to market strategy and implementation, sales compensation plan modeling and administration, and territory management.

Must be able to run a pipeline review and get behind the scenes on the Weekly Forecast Calls

As the voice of the Sales Organization you will manage cross-departmental needs including acting as the liaison between Sales and Marketing, Service Delivery, IT, Account Management, Finance and Legal departments, and ensure alignment and integration, manage deliverables and facilitate effective communications.

Essential Duties and Responsibilities

  • Responsible for developing, deploying and maintaining sales enablement tools, sales policies and procedures, sales repository; conducts and facilitates sales training (initial and ongoing); and provides general sales operations support (SME/Helpdesk)
  • Drive successful deployment and adoption of our CRM tools (Salesforce.com and Clari) for the Sales organization, ensures data accuracy and completeness, and work with CRM administrators to enhance and optimize CRM utilization
  • Analyze sales data and key performance metrics, including pipelines, forecast, wins/losses, attainment, and generate reports and presentations for sales and other external organizations
  • Provide regular and ad hoc business reporting
  • Develop and manage sales territories and sales coverage model ensuring alignment with business plan and maximizes sales effectiveness
  • Develop, deploy, manage, and administer sales compensation plans, and key interface with finance
  • Supports General Manager, Latin America Region with other operational tasks and projects as needed

This is a high-level individual contributor role, residing in the geography, reporting jointly to the WW Vice President of Revenue Operations and to the General Manager of the Latin America Region

Qualifications/Skills/Experience

Minimal Qualifications

Education

  • Bachelor and/or Master's Degree, or equivalent in Business or related field
  • Professional certifications (Chartered Accountant, Certified Accountancy given some preference)

Location

  • Major Metropolitan area with preference for Central States USA (Mountain or Central Time Zones)

Experience

  • Minimum 10+ years of sales operations experience in the software and services industry
  • Detailed understanding of sales processes, sales reporting, sales force automation, territory planning and management, and incentive compensation required
  • Excellent English, Spanish, and Portuguese speaking and writing skills
  • High degree of sensitivity to the cultural diversity of English speaking and non English speaking regions
  • Track record of scaling business growing rapidly from $100M USD to $250M+ USD

Skills

  • Start-up and rapidly expanding sales organization experience strongly preferred
  • Self-confident with ability to work with and influence senior management
  • Very strong work ethic and team player with a positive "do what it takes" attitude
  • Deep understanding and hands-on skills working with Salesforce.com (SFDC CRM Application) & Clari
  • Strong aptitude for utilizing Business Intelligence tools
  • Strong problem solving, organizational and collaboration skills

Desired Qualifications

  • Outstanding analytical skills
  • Excellent written, oral and presentation skills
  • Strong proficiency in MS Office products with particularly strong Excel capabilities
  • Resident of the USA, Mexico, or Brazil

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

Rimini Street is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

We're building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Be Treated Like the Best

  • Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
  • No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
  • Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
  • We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
  • All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

  • Trading on Nasdaq under ticker symbol RMNI since October 2017
  • Added to the US Russell 2000 Index in 2018
  • Over 4,000 clients, to date including 100 of the Fortune 500 and Global 100
  • Annual 2021 financial results of $326.8 million, up 16.3% year over year
  • Fiscal year operating cash flow of $42.1 million, up 107% year over year
  • Announced the new patent pending Rimini Street Artificial Intelligence Support Applications, a result of the Company's continued investment in optimizing support processes and ensuring global service delivery outcomes at scale. Using the AI Applications, Rimini Street has been able to deliver a better client experience and reduce software issue resolution times by 23%.
  • Celebrated the 15th anniversary of the Company's founding in 2005 to redefine the enterprise software support market and bring choice and value to software licensees around the world.

Recent Industry Recognition

  • Received 33 awards in 2020, including 15 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
  • Honored with four Gold awards for Company of the Year in 2020.
  • The Rimini Street Foundation recognized with two awards in 2020 for Corporate Social Responsibility Program of the Year

In addition, in 2020 the Company supported more than 120 charities around the world through the Rimini Street Foundation, providing financial contributions, volunteer hours and in-kind donations including personal protective equipment to healthcare workers, senior centers, food banks and youth organizations globally. The Foundation also extended its charitable work in 2020 to Hong Kong, Malaysia, Mozambique, Sweden and the UAE.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Keywords: Rimini Street, Dallas , Sales and Business Operations Director - LATAM, Other , Dallas, Texas

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