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Customer Service Representative

Company: Trinity Industries Inc
Location: Addison
Posted on: June 12, 2021

Job Description:

Are you looking for a new job? Trinity HIghway may be looking for you!

Trinity Highway Products is hiring a Customer Service Representative in their Addison, TX Headquarters!

Under the direction of the Director of Customer Service, the Customer Service Representative (CSR) performs configure / price / quoting tasks, is the customer point-of-contact for regarding order fulfillment, and supports the Outside Sales team. The CSR coordinates customer orders with the Order Fulfillment Representatives and responds to a variety of requests, such as status of order, shipping schedules, freight costs, etc. The CSR also owns the project lettings entry and tracking function. They also comply with company policies, procedures and applicable government regulations.

What You'll Do:

Configure / Price / Quote

  • Prepares and releases quotes to Outside Sales Representatives for final pricing and approval
  • Reviews customer purchase orders for accuracy and completeness. Verifies that all attachments, options, and special parts are included.
  • Assists with credit process, obtaining information from customers and communicating acceptance/denial, terms of credit, and any other issues
  • Requests new, unique parts be setup in the system
  • Outside Sales Support
  • Fields and directs inquiries (including referring to the appropriate sales office/professional)
  • Maintains customer sales files

Order Fulfillment / Customer Service

  • Manages two-way communication with the customer regarding order fulfillment and customer needs
  • Interfaces with the Customer Order Fulfillment Representative for expedited delivery and scheduling issues
  • Executes 'exception' guidelines for order changes after order acknowledgement with respect to changes to quantities, timing, part changes, etc.
  • Communicates load schedule with customer, consisting of multiple early alerts and culminating with the 48hr. advanced shipment notice (ASN)
  • Responds to customer service issues, drawing requests, resolving complaints concerning invoicing, shipping, or product problems
  • Requests load moves due to customer request
  • Tracks orders through the system until timely delivery of products
  • Reviews and processes customer credits

Market Intelligence / Demand Forecast

  • Records and tracks project lettings in 'real time' monitoring changes to project lettings & updating them in the system
  • Monitors list of quotes and 'non-converted/expired quote' loss reason analytics
  • Logs customer communications in CRM tool
  • Supports NPD process by providing ongoing product/application feedback from customers that may serve both active projects and as new ideas

What You'll Need:

  • High School Diploma required, Bachelor's Degree preferred
  • 3 or more years of outside sales experience
  • Roadway Safety Industry experience highly preferred
  • Quoting and pricing structure experience with complex part numbers and options
  • Technical capabilities and experience in Microsoft Word and Excel
  • Excellent communication skills, both internally and with customers

Keywords: Trinity Industries Inc, Dallas , Customer Service Representative, Other , Addison, Texas

Click here to apply!

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