Global Mobility Specialist-Temporary
Dallas - Texas - United States of America
Under general direction, the Global Mobility Specialist is
responsible for providing analysis, reporting and operational
support for CBRE's global mobility programs.
The Global Mobility Specialist serves as a central point of
contact and manages information among various stakeholders (e.g.
managers, employees, general counsel, etc.) of active and potential
immigration cases/relocation assignments in support of aligning
CBRE's mobility strategies to business plans and talent
Individuals in this role have a solid understanding of
immigration, domestic and international relocation, compensation
and payroll issues/processes.
This role will work closely with the Global Mobility Program
Manager, cross-functional teams and general counsel (internal &
external) to facilitate domestic relocation, transfers and
international assignments while continually improving the
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supports Global Mobility Program Manager and Total Rewards
Leadership in managing Global Mobility caseload including domestic
& international relocation cases and works on immigration matters
For assigned cases, must ensure a positive employee experience
while monitoring compliance, cost mitigation, equity and policy
adherence. Escalates raised or identified issues and provides
suggestions when the process takes an unexpected turn.
Serves as primary back-up to the Global Mobility Program
Monitors progress for assigned cases and communicates risk to
timelines to involved parties. Responsible for communicating across
involved parties as a key conduit in managing timelines and status
of cases through its lifecycle, including but not limited to:
planning, pre-assignment, during assignment and end of assignment
with extensions/repatriation or localization and the applicable
Serving as the point of contact in relaying information across
various stakeholders for employees going through various stages of
the relocation and/or immigration process (e.g. status of
approvals, offer or transfer letters, pre-decision tax services,
preparing cost projections, processing information in Peoplesoft,
work authorizations, relaying work visa requirements, etc.).
Gathers and completes required information and applications for
processing and completing the execution of mobility movements (e.g.
new visas, change of status, amendment, extensions, business
travel, permanent residency). Must also provide end-to-end updates
and monitors cases to involved or responsible parties to ensure
timely movement on necessary activities that facilitate Global
Supports the Global Mobility Program Manager in producing and
processing cost estimates, expenses, relocation reimbursements,
allowances, and invoices (example: assisting the employee in
transportation of household goods, and tax preparation). Prepares
reports to support the administration of Global Mobility
Manages transactions in PeopleSoft for Global Mobility cases.
Assists in maintaining process workflows, compiling program
metrics, helping with business travel support and reviewing
invoices in partnership with cross-functional partners, vendors and
legal operations for mobility-related services.
Executes on tasks related to internal and external audits
associated with the talent mobility program. Prepares data and
reports to support the administration of the mobility programs,
ensuring that data is accurately maintained and that the
organization's immigration compliance records have an appropriate
level of data security.
Designs and maintains process documentation for the global
mobility programs and immigration resources (e.g. FAQs, intranet
content, templates, communications) to promote manager/employee
education and self-service.
Ensures that broader People team-related documentation is
updated to reflect up-to-date global mobility program
Responsible for staying current with laws, regulations and
procedures that directly impact domestic and international
Relays and coordinates to management and cross-functional
partners to ensures updates/changes to law are incorporated into
CBRE's immigration compliance initiatives, projects, and reporting
May support on tasks as assigned for broader team initiatives,
global projects, development of processes, procedures and job
Performs additional tasks as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION and EXPERIENCE
Associate degree and a minimum of 2 -to 4 years of relevant
experience; or equivalent combination of education and experience.
Bachelor's degree in Human Resources, Business Administration or
related discipline is preferred (equivalent work experience = 2
years' experience for every year of higher-level education).
Must have 2 to 4 years of experience working in International
Mobility and/or Business Immigration is required, preferably within
a multinational organization. Large multinational organization
experience is preferred.
Minimum of 2+ years of international and/or domestic relocation
Understanding of non-immigrant visa classifications, including
H-1B, F-1, TN, L-1. Knowledge of immigrant visa process, including
PERM, and I-140 is required.
Experience identifying and resolving complex immigration issues
and can independently navigate unfamiliar or ambiguous
circumstances with a solid sense of accountability and sound
CERTIFICATES and/or LICENSES
Human Resources and/or Relocation certifications such as Global
Mobility Specialist (GMS) or Certified Relocation Professional
(CRP) designations a plus.
Excellent written and verbal communication skills. Strong
organizational and analytical skills. Ability to provide efficient,
timely, reliable and courteous service to customers. Ability to
effectively present information.
Ability to comprehend, analyze, and interpret the most complex
business documents. Must be able to convey difficult messages in a
clear and concise manner and deftly handle sensitive matters.
Has cross-cultural sensitivity and is accustomed to working in a
global team across time zones.
Internal Consultant - the ability to educate and guide the
organization regarding the various compliance risks and talent
Executes duties with diplomacy in problem resolution,
interpersonal skills and finding creative solutions to unique
mobility challenges while staying within policy and cost parameters
will be more critical than ever before.
Requires intermediate to advanced knowledge of financial terms
and principles. Ability to calculate intermediate figures such as
percentages. Conducts intermediate to advanced financial
Strong financial aptitude desired. The ability to explain the
impact of currency fluctuations, balance sheet philosophy,
allowance calculations and tax equalization policy, as well as be
conversant in terms of program cost and value
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations.
Requires advanced analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
Advanced skills in Microsoft Office suite applications and
experience with utilizing technology systems that maintain
demographic and financial payroll compensation data is essential
for this role.
Excellent interpersonal skills with the ability to clearly
articulate complex immigration matters across different audiences
and varying levels of the organization up to C-suite level.
Highly organized, detail-oriented and proactive with exceptional
organizational skills; must be able to effectively manage and
prioritize multiple tasks.
Ability to work effectively in a multi-national, global team
environment and deliver on high-quality customer service to
demanding clientele in a fast-paced environment.
Having a solid work ethic and self-starter attitude is essential
for this role.
Will need to demonstrate understanding of the end-to-end
relocation and transition process for domestic and international
Strong knowledge of international cost of living allowances and
Customer service skills are an essential part of the job. Must
be able to react to clients' questions with patience, discretion,
Flexibility to multi-task on day-to-day responsibilities and
Solid business acumen for understanding the critical nature of
sourcing the necessary talent needed to support the various
Vendor management skills experience, working with outside
vendors to effectively manage the services and costs of the
mobility supply chain.
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to coworkers and supervisor.