Internship - Helpdesk Technician

Company: Solomon Associates
Location: Dallas
Posted on: June 12, 2021

Job Description:

Job Description

Solomon, the leading performance improvement company for the global energy industry, is seeking candidates for an Helpdesk Technician Internship. The intern will provide technical support within the IT team. The intern will work with experienced IT professionals to support the Dallas office. This position will take care of end user tickets and assist with user issues. Must be very organized, a self-starter, and have excellent customer service and communication skills. Ability to work in a professional environment and take on tasks and issues in a proactive and professional manner. Must have extensive experience with Microsoft Windows 10, Office 365, and Exchange.

Qualifications

Education

Required:

• Undergraduate or Associates degree in Information Systems (or other related degree) in progress or relevant experience for at least 3 years.

Work Experience

• Must have excellent customer service and communication skills to interact directly with users at all levels of the organization. Must be well versed in Microsoft Windows 10, Microsoft Office 365, and other desktop applications as needed. Must have experience and knowledge of deploying printers, office phones, desktops and laptops. Should be familiar with Microsoft Active Directory, Exchange and basic networking (LAN/WAN/WLAN) knowledge. Highly organized multi-tasked with an eye for detail. Self-starter who works well in a team environment.
• Successful candidate must be well organized and able to think on his/her feet. Must be able to prioritize and be proactive in triaging issues, identifying root causes and implementing solutions to the user's satisfaction. Drive and participate in ad hoc projects and tasks as necessary.

Employment Type

PT <20 Hours

Additional Information

At Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Keywords: Solomon Associates, Dallas , Internship - Helpdesk Technician, Other , Dallas, Texas