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Company: HCL Technologies Ltd.
Location: Dallas
Posted on: June 12, 2021

Job Description:

Job Description (Posting).

  • Design and build enterprise technology solutions to meet the needs of a dynamic business
  • Own and operate critical internal services like Jenkins, Terraform, Atlantis etc enterprise wide
  • Push the team to continuously improve and expand our tooling and services with an eye towards self service, reliability, and efficiencies at scale
  • Build, maintain, and improve automation that manages our infrastructure as code
  • Exemplify our core values of putting members first, operating with a bias for action, empowering teams of smart creatives, and embracing a "together we go far" mentality

Required Qualifications, Skills:

  • 5+ years of technical experience with Platform, Site Reliability Engineering, or DevOps
  • 5+ years of experience with enterprise infrastructure architecture
  • Solid experience managing, monitoring, and supporting high traffic environments
  • Experience collaborating with Web/Software Development teams
  • Experience with software release management (GIT) and agile/scrum methodologies
  • Experience capacity planning and auto scaling infrastructure
  • 3+ years of experience with Amazon Web Services
  • Experience with configuration orchestration tools (Terraform, Cloudformation)
  • Experience with build and configuration management tools (Ansible, Chef, Puppet)
  • Solid familiarity with building and maintaining continuous deployment environments
  • Experience programming in a language like Python, Golang, Bash
  • Experience deploying and supporting Linux and Windows servers
  • Experience designing and operating platforms to support off-the-shelf software
  • Experience troubleshooting performance issues
  • Basic knowledge of Networking is essential

Additional Skills:

  • Experience automating configuration of physical appliances using configuration management
  • Experience with a SIEM such as Splunk or Graylog
  • Experience with performance monitoring and reporting
  • Proficient in deploying Kubernetes
  • Experience working with APIs and scripting around them (ie: Okta API)

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Keywords: HCL Technologies Ltd., Dallas , Consultant, Other , Dallas, Texas

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