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Business Analyst - Merchant Services

Company: Fivesky
Location: Dallas
Posted on: June 12, 2021

Job Description:

Fivesky is growing our Merchant Services practice and we're currently hiring a Business Analyst to join our exceptional team of experts. Working as a Business Analyst, your passion for technology and thirst for innovation will help shape the future of global digital commerce, now and for years to come. Every day, you'll bring critical day-to-day leadership and thinking to the table, working with teams of analysts and architects, aligning cross-functional projects, ensuring that they're within reason, fiscally and technically. You'll collaborate with internal teams and business leaders alike, creating strategically sound Target State Architectures. At the end of the day, your work will have tremendous and positive impact, whether it's in-house, in collaboration with technologists across the firm's global technology community or in partnership with some of the most important tech firms in the world.

Your responsibilities will include but are not limited to, the following:

General oversight:

  • Implementing transformational changes to streamline the merchant onboarding and usage experience.
  • Identifying merchant pain-points and understanding competitive landscape to evolve the product features, capabilities, and marketing materials.
  • Managing and continuously improving processes end-to-end through feedback, metrics, and benchmarking.
  • Partnering closely with multiple global business partners to deliver a world-class cross-border and/or cross-currency eCommerce solution and articulate the value.
  • Translating complex business processes into consumable steps for internal customer groups.


  • 5+ years of relevant experience in the technology industry
  • 4-year college degree

Skills & Experiences:

  • High-level knowledge of card network operations, merchant acquiring, and/or processing including familiarity of competitive practices
  • Creative thinker willing to challenge the status quo and develop recommendations
  • Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and key stakeholders, while appropriately influencing without direct authority
  • Ability to successfully manage multiple strategic priorities in a fast-paced environment
  • Passionate focus on the customer with a demonstrated desire to understand and solve for customer needs and pain points
  • Strong Microsoft Excel and PowerPoint skills, with the ability to turn data into compelling business cases

Interpersonal Skills:

  • Strong interpersonal skills like being a team player and effective collaborator with many different types of audiences.
  • Independent problem-solving and self-directing abilities.
  • Self-driven and flexible with high motivation.
  • Ability to multitask and handle multiple projects.
  • Ability to practice tolerance and professionalism in times of high stress.
  • Strong presentation and writing skills

Keywords: Fivesky, Dallas , Business Analyst - Merchant Services, Other , Dallas, Texas

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