Application Support Specialist
Company: Yooz Inc.
Posted on: September 16, 2021
Perform advanced analysis and diagnosis on a SaaS based
application to provide guidance and answer questions through email,
phone, screen share calls or live chat.
Ensure 100% client retention by delivering stellar customer support
after clients are live on the platform.
Learn from customer interactions to help enhance customer
Develop best practices, tips and training scripts for customers on
proper use of program.
Identify early symptoms, patterns and solutions for upcoming
Input relevant technical issues & enhancement requests into
Assist with testing of future releases.
Contribute to team meetings with appropriate content, views and
Use creativity to showcase best practices to the rest of the
Experience supporting SaaS (Software as a Service) based
Experience with SQL - creating scripts to query data
Knowledge of Accounts Payable
2 years of software/application support experience (Tier I / Tier
Supporting end users over email, phone, and live chat
Experience supporting tickets in a queue (Salesforce a plus)
Excellent communication skills both written and verbal
Ability to work in a dynamic, fast growing, international
Keywords: Yooz Inc., Dallas , Application Support Specialist, Other , Coppell, Texas
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