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Sr. Application Support Engineer (Windows)

Company: Builders FirstSource, Inc
Location: Dallas
Posted on: September 16, 2021

Job Description:

The Senior Application Support Engineer is responsible for providing a highly functional and effective application infrastructure. This role requires personnel to effectively work independently or with a team to design, implement and maintain the required architecture and procedures to meet enterprise application system goals. The Senior Application Support Engineer provides daily support for all Application needs associated with supported systems. As a senior member of the application support team this individual must be able to demonstrate the ability to apply knowledge to core application architecture and additional platforms when applicable. Furthermore, this role may lead small to medium sized projects.

Manage application monitor notifications and review systems to proactively address problems to meet or exceed expected performance

Assure that service and change requests are reviewed, responded to, and resolved in a timely manner

Assist with escalated requests or issues to achieve high customer satisfaction and maintain involvement though resolution

Assure that timely and regular maintenance is performed

Review available application and supporting software related patches, execute the installation and coordination of testing related to patches

Attend regularly scheduled application design, development, integration, support, and problem resolution meetings

Ensure effective and consistent status communications with customer, team, and management

Follow policy and procedure regarding Change Management and participate in change reviews

Apply backend system knowledge to enrich the user experience

MCSE certification


Bachelors degree in computer science, information technology or

related field

6+ years of Application Support Engineer experience

Application Support within Windows Server (2012 or higher)

Experience in any combination in any of the following OS

architectures: Windows Server (2012 or higher), Redhat (7.x or higher),

AIX (6.x or higher)

Experience in a scripting language: Power Shell, Windows Batch, ksh,

bash, csh, JavaScript

Experience with supporting development efforts on multiple

platforms: .NET, (C#, ASP), 4GL, Java, Perl, PhP, Salesforce

Advanced knowledge of Web and Application and Servers such as; IIS,

Apache, Weblogic, Tomcat, JBoss, Websphere

Keywords: Builders FirstSource, Inc, Dallas , Sr. Application Support Engineer (Windows), Other , Dallas, Texas

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