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Customer Program Sr Manager

Company: Brinks
Location: Coppell
Posted on: October 14, 2021

Job Description:

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

Customer Program Sr Manager

Job Description

Brink's, Inc. is the premier provider secure logistics solutions, including transportation, ATM servicing, currency processing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Program leader. Brink's is seeking a collaborative, dynamic, and detail-oriented leader to work closely with our Sales associates, Operations, Product Managers, IT associates, and other cross-functional team members to lead some of our large, enterprise customers.

The Customer Program Sr Manager will oversee the implementation of complex solutions with our large, enterprise customers. This role will work with the Account Manager to understand the target goals and timelines, and will lead all implementation activities, and oversee the team dedicated to these activities.

Candidates should ideally have 3-5 years of experience in customer project management, and leading others.

Key Responsibilities:

  • You will define the implementation approach (timeline, processes, team structure, cadences, etc.) based on the goals of the customers.
  • You will meet regularly with assigned critical accounts to continually grow and maintain an understanding of the customers' issues, the solution use-case as it evolves over time, and customer implementation schedule and key milestones.
  • You will work with customers to develop plans to mitigate delays and resolve issues to support customer implementation schedules.
  • You will work with a dedicated team supporting your assigned customers, which will be comprised of IT, Product, and Operations associates. You will ensure goals, and timelines are socialized and understood by the team.
  • You should aggregate issues and risks identified by the team and customer, and work to resolve and consistently communicate status.
  • You will serve as a primary voice of the customer within Brink's (in partnership with their Account Manager), and should bring key customer needs and expectations back into the organization and advocate on the customers' behalf.
  • You will coordinate with the Account Manager to ensure delivered solution is meeting ROI and value expectations.
  • You will drive customer status regularly, and keep leadership apprised of issues and barriers.
  • You will monitor performance metrics, and drive Process Improvement Projects through periodic review of existing processes
  • You will develop an overall picture of your customer's health and periodically report out to management to identify customer experience risks and drive internal change to support continuous customer experience improvement.
Critical Skills :
  • Extremely customer-focused
  • Excellent communicator
  • Ability to predict and prevent risk
  • Strong business acumen
  • Strong technical acumen
  • Analytical
  • Process-oriented
  • Collaborative
  • Detail-oriented
  • Strong project manager
  • Metrics-oriented
  • Strong executive presence, both internal to Brink's, and with customers
About Brink's
Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?
Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Brinks, Dallas , Customer Program Sr Manager, Other , Coppell, Texas

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