Customer Program Sr Manager
Posted on: October 14, 2021
The Brink's name is a promise to respect the trust we've earned
in over 150 years in business. Every employee honors that promise
by offering the highest levels of service and support to our
customers. We take pride in our work, and we share a passion about
our future. Learn why so many people have made the choice to join
our team - and stay here.
Customer Program Sr Manager
Brink's, Inc. is the premier provider secure logistics solutions,
including transportation, ATM servicing, currency processing and
other value added services to financial institutions, retailers and
other commercial and government entities. The company has a proud
history of providing growth and advancement opportunities for its
employees. We have a challenging opportunity for a Customer Program
leader. Brink's is seeking a collaborative, dynamic, and
detail-oriented leader to work closely with our Sales associates,
Operations, Product Managers, IT associates, and other
cross-functional team members to lead some of our large, enterprise
The Customer Program Sr Manager will oversee the implementation of
complex solutions with our large, enterprise customers. This role
will work with the Account Manager to understand the target goals
and timelines, and will lead all implementation activities, and
oversee the team dedicated to these activities.
Candidates should ideally have 3-5 years of experience in customer
project management, and leading others.
Critical Skills :
- You will define the implementation approach (timeline,
processes, team structure, cadences, etc.) based on the goals of
- You will meet regularly with assigned critical accounts to
continually grow and maintain an understanding of the customers'
issues, the solution use-case as it evolves over time, and customer
implementation schedule and key milestones.
- You will work with customers to develop plans to mitigate
delays and resolve issues to support customer implementation
- You will work with a dedicated team supporting your assigned
customers, which will be comprised of IT, Product, and Operations
associates. You will ensure goals, and timelines are socialized and
understood by the team.
- You should aggregate issues and risks identified by the team
and customer, and work to resolve and consistently communicate
- You will serve as a primary voice of the customer within
Brink's (in partnership with their Account Manager), and should
bring key customer needs and expectations back into the
organization and advocate on the customers' behalf.
- You will coordinate with the Account Manager to ensure
delivered solution is meeting ROI and value expectations.
- You will drive customer status regularly, and keep leadership
apprised of issues and barriers.
- You will monitor performance metrics, and drive Process
Improvement Projects through periodic review of existing
- You will develop an overall picture of your customer's health
and periodically report out to management to identify customer
experience risks and drive internal change to support continuous
customer experience improvement.
- Extremely customer-focused
- Excellent communicator
- Ability to predict and prevent risk
- Strong business acumen
- Strong technical acumen
- Strong project manager
- Strong executive presence, both internal to Brink's, and with
Brink's is the global leader in security and logistics services,
trusted by banks, financial institutions and businesses in both
public and private sectors. We deliver the currency of the world to
businesses in our communities. We do it because we're needed. We do
it because we're trusted and valued. We do it because it makes us
proud. Brink's Proud.
Thank you for considering applying for a job at Brink's U.S. To be
considered for this position, you must complete the entire
application process, which includes answering all prescreening
questions and providing your eSignature.
Upon completion of the application process, you will receive an
email confirming that we have received your application. We will
review all candidates and notify you of your status should we deem
you fit for a job. Thank you again for your interest in a career at
Brink's U.S. For more information about future career
opportunities, join our talent network, Like our Facebook page or
Follow us on Twitter.
Brink's is an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, marital status, protected veteran status, sexual
orientation, gender identity, genetic information or history or any
other characteristic protected by law. Brink's is also committed to
providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class.
Keywords: Brinks, Dallas , Customer Program Sr Manager, Other , Coppell, Texas
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