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Customer Success Analyst

Company: Brinks
Location: Coppell
Posted on: October 14, 2021

Job Description:

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.

Job Title

Customer Success Analyst

Job Description

Brink's, Incorporated is the premier provider of armored car transportation, currency and coin processing, ATM servicing and other value added services to financial institutions, retailers and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Client Success Business Analyst.

Job Summary:

The Client Success Business Analyst is responsible for managing and growing the Win/Loss Analysis and Net Promoter Score (NPS) Programs, providing critical analysis, insight and support to several key stakeholders across the organization including Sales, Marketing, Operations, Product and Finance. Utilizing data generated from Brink's financial and support systems in conjunction with Salesforce, the Client Success Analyst will play an integral role in helping to develop strategic direction from current and historical information on why customers were won or lost, creating compelling, data-rich analysis presentations that will influence leadership decision-making on growing customer retention and loyalty initiatives.

Key Responsibilities:

  • Own and manage the Win/Loss Analysis Program daily, leveraging existing data analytics tools and techniques including tableau and Salesforce.
  • Proactively analyzes win-loss data, identifying and interpreting trends and patterns that will inform strategic and tactical plans up to the leadership team level.
  • Present key insights and findings to Sales leadership on a regular basis, providing clear interpretation of data analysis that results in actionable recommendations for the team.
  • Work closely with Director, Product, Marketing and Sales Leaders to identify keyways to optimize and grow the Win/Loss and the NPS Programs in the future.
  • Own and champion the Customer Loyalty and Satisfaction for Brink's US customers - including conducting NPS surveys and driving required actions across the different business units
  • Supports time-sensitive, strategic ad hoc requests in collaboration with deal acceleration and research management team.
  • Performs all other client success related duties as assigned.
Minimum Qualifications:
  • Bachelor's Degree
  • Minimum of 5 years' experience in a similar financial or process improvement role, preferably with a strong sales or operational focus
  • Minimum of 2 years' experience in Microsoft Excel, PowerPoint and Word
Preferred Qualifications:
  • Experience in statistical modeling
  • Experience on an Salesforce
  • Experience in Win/Loss data analysis is a plus
  • Experience with Sales Organizations is a plus
  • Bachelor's degree in Business Administration, Information Systems, Accounting or Finance
Professional Skills:
  • Strong consultative, analytical and problem solving skills
  • Excellent interpersonal/communication and presentation skills
  • Detail oriented, strong organizational skills and ability to work independently
  • Cross-functional collaboration skills
If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink's U.S. We provide a competitive salary, medical, dental, vision and life insurance plans. In addition, we offer a 401(k) plan with company match. If you are interested and meet the requirements for this position, please apply.

Brink's, Incorporated is an Equal Opportunity / Affirmative Action Employer, and is committed to maintaining a drug-free workplace.

About Brink's
Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

What's Next?
Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: Brinks, Dallas , Customer Success Analyst, Other , Coppell, Texas

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