Customer Success Analyst
Posted on: October 14, 2021
The Brink's name is a promise to respect the trust we've earned
in over 150 years in business. Every employee honors that promise
by offering the highest levels of service and support to our
customers. We take pride in our work, and we share a passion about
our future. Learn why so many people have made the choice to join
our team - and stay here.
Customer Success Analyst
Brink's, Incorporated is the premier provider of armored car
transportation, currency and coin processing, ATM servicing and
other value added services to financial institutions, retailers and
other commercial and government entities. The company has a proud
history of providing growth and advancement opportunities for its
employees. We have a challenging opportunity for a Client
Success Business Analyst.
The Client Success Business Analyst is responsible for
managing and growing the Win/Loss Analysis and Net Promoter Score
(NPS) Programs, providing critical analysis, insight and support to
several key stakeholders across the organization including Sales,
Marketing, Operations, Product and Finance. Utilizing data
generated from Brink's financial and support systems in conjunction
with Salesforce, the Client Success Analyst will play an integral
role in helping to develop strategic direction from current and
historical information on why customers were won or lost, creating
compelling, data-rich analysis presentations that will influence
leadership decision-making on growing customer retention and
- Own and manage the Win/Loss Analysis Program daily, leveraging
existing data analytics tools and techniques including tableau and
- Proactively analyzes win-loss data, identifying and
interpreting trends and patterns that will inform strategic and
tactical plans up to the leadership team level.
- Present key insights and findings to Sales leadership on a
regular basis, providing clear interpretation of data analysis that
results in actionable recommendations for the team.
- Work closely with Director, Product, Marketing and Sales
Leaders to identify keyways to optimize and grow the Win/Loss and
the NPS Programs in the future.
- Own and champion the Customer Loyalty and Satisfaction for
Brink's US customers - including conducting NPS surveys and driving
required actions across the different business units
- Supports time-sensitive, strategic ad hoc requests in
collaboration with deal acceleration and research management
- Performs all other client success related duties as
- Bachelor's Degree
- Minimum of 5 years' experience in a similar financial or
process improvement role, preferably with a strong sales or
- Minimum of 2 years' experience in Microsoft Excel, PowerPoint
- Experience in statistical modeling
- Experience on an Salesforce
- Experience in Win/Loss data analysis is a plus
- Experience with Sales Organizations is a plus
- Bachelor's degree in Business Administration, Information
Systems, Accounting or Finance
- Strong consultative, analytical and problem solving skills
- Excellent interpersonal/communication and presentation
If you have the background and integrity we require and are looking
for a challenging opportunity, we hope you will consider employment
with Brink's U.S. We provide a competitive salary, medical, dental,
vision and life insurance plans. In addition, we offer a 401(k)
plan with company match. If you are interested and meet the
requirements for this position, please apply.
- Detail oriented, strong organizational skills and ability to
- Cross-functional collaboration skills
Brink's, Incorporated is an Equal Opportunity / Affirmative Action
Employer, and is committed to maintaining a drug-free
Brink's is the global leader in security and logistics services,
trusted by banks, financial institutions and businesses in both
public and private sectors. We deliver the currency of the world to
businesses in our communities. We do it because we're needed. We do
it because we're trusted and valued. We do it because it makes us
proud. Brink's Proud.
Thank you for considering applying for a job at Brink's U.S. To be
considered for this position, you must complete the entire
application process, which includes answering all prescreening
questions and providing your eSignature.
Upon completion of the application process, you will receive an
email confirming that we have received your application. We will
review all candidates and notify you of your status should we deem
you fit for a job. Thank you again for your interest in a career at
Brink's U.S. For more information about future career
opportunities, join our talent network, Like our Facebook page or
Follow us on Twitter.
Brink's is an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, marital status, protected veteran status, sexual
orientation, gender identity, genetic information or history or any
other characteristic protected by law. Brink's is also committed to
providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate
against any employee or applicant for employment because of race,
color, sex, age, national origin, religion, sexual orientation,
gender identity, status as a veteran, and basis of disability or
any other federal, state or local protected class.
Keywords: Brinks, Dallas , Customer Success Analyst, Other , Coppell, Texas
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