Company: Now Optics
Posted on: November 22, 2021
Are you passionate about helping others? Do you see yourself
positively impacting the patient experience by being the meaningful
first touchpoint at the store? At Stanton Optical our Patient
Coordinators carefully orchestrate an efficient flow and transition
from our Clinical services team to our retail team. In this
position, you will provide outstanding customer service to all
patients while facilitating sales and fostering a strong
partnership between our retail and clinical services teams.
Duties & Responsibilities:
---Greet our patients and customers as they enter the store,
identify patients need to ensure an easy and memorable experience
while providing promotional on products and services available.
Answer customers inquiries and gather necessary information to
--- Foster a strong partnership between the retail team and
professional services. Patient Coordinator.
--- Schedule and confirm appointments, enter new patient history
and personal information in the system, complete pre-test; obtain
brief medical history, complete noncontact tonometry auto
refraction, visual acuity, color test, stereopsis test, amsler grid
--- Assist Management Team with patient complaint resolution and
inform the status of all jobs; ensure all patient expectations are
--- Ensure brand standards by performing basic housekeeping duties
--- Other duties as assigned and required.
--- You have 1+ year of experience delivering outstanding customer
service to patients and/or customers
--- You have the ability to multitask, prioritize and be flexible
with changing business needs in a team environment
--- You have the skills necessary to communicate effectively with a
diverse group of people
Keywords: Now Optics, Dallas , Patient Coordinator, Other , Frisco, Texas
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