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Patient Coordinator

Company: Now Optics
Location: Frisco
Posted on: November 22, 2021

Job Description:

Are you passionate about helping others? Do you see yourself positively impacting the patient experience by being the meaningful first touchpoint at the store? At Stanton Optical our Patient Coordinators carefully orchestrate an efficient flow and transition from our Clinical services team to our retail team. In this position, you will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between our retail and clinical services teams.

Duties & Responsibilities:

---Greet our patients and customers as they enter the store, identify patients need to ensure an easy and memorable experience while providing promotional on products and services available. Answer customers inquiries and gather necessary information to facilitate sales.
--- Foster a strong partnership between the retail team and professional services. Patient Coordinator.
--- Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
--- Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
--- Ensure brand standards by performing basic housekeeping duties when necessary.
--- Other duties as assigned and required.

Key Qualifications:

--- You have 1+ year of experience delivering outstanding customer service to patients and/or customers
--- You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
--- You have the skills necessary to communicate effectively with a diverse group of people

Apply Now!

Keywords: Now Optics, Dallas , Patient Coordinator, Other , Frisco, Texas

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