Front Desk Supervisor

Company: The Joule
Location: Dallas
Posted on: November 22, 2021

Job Description:

Opportunity: Front Desk SupervisorSupervise front desk operations in accordance with established guest service, quality and sustainability standards.Potential Career PathAssistant Front Office Manager -Front Office Manager - Assistant General ManagerEssential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.Position Requirements
  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years of related experience.Work Environment and Context
    • Work schedule varies and may include working on all shifts, holidays and weekends.
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own ItJob Type: Full-timeBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Employee discount
      • Health insurance
      • Life insurance
      • Paid time off
      • Referral program
      • Vision insuranceSchedule:
        • 8 hour shift
        • Holidays
        • Weekend availabilityEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel experience: 1 year (Preferred)Work Location: One location

Keywords: The Joule, Dallas , Front Desk Supervisor, Other , Dallas, Texas