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Merchant Customer Service Specialist

Company: TIB,N.A.
Location: Dallas
Posted on: November 23, 2021

Job Description:

This is a hybrid position. Remote 2 days per week, onsite 3 days per week.

Basic Function
Act as a support liaison between TIB and associate and principle banks and provide customer and technical support to banks on the principal merchant program, merchants on the associate merchant program and TIB direct merchants.
Major Duties / Accountabilities
Respond to inbound inquiries from associate and principal banks and direct merchants
Provide research, reporting, and accounting related support to our agent banks and merchant customers
Promote a positive relationship and exemplary customer service between TIB and all of our customers
Provide options and advice to meet the objectives of our customers
Identify ways to improve service levels and productivity within the department
Assist agent banks and merchants with first level terminal related issues
Provide support and assist agent banks and merchants with online product offerings
Perform data entry and maintenance on the FDR system
Assist in maintaining department service level goals established by customer services support manager
Provide accurate and timely point of sale training to merchants and agent banks

Requirements / Desired Qualifications
High school diploma or equivalent required
1 - 3 years merchant or bank credit card experience preferred
Exemplary customer service skills
Ability to work effectively in a call center environment
Ability to handle multiple tasks and work in a fast paced environment
Strong organization and problem solving skills required
Flexibility to work overtime as needed
Regular and punctual attendance is required
Individual should possess good interpersonal skills and be able to work within and foster a team environment
Ability to communicate effectively, both verbally and in writing, and across all levels
Software: Microsoft Office (Excel, PowerPoint, and Word); knowledge of FDR platforms helpful

TIB, N.A. is an equal opportunity employer and does not discriminate against an individual based on the individual's race, color, age, religion, sex, sexual orientation, gender (including pregnancy), gender identity, national origin, disability, genetics, citizenship status, veteran status or any other protected characteristic or activity.


Keywords: TIB,N.A., Dallas , Merchant Customer Service Specialist, Other , Dallas, Texas

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