Bilingual (English/Spanish) Care Navigator - Remote

Company: UnitedHealth Group
Location: Dallas
Posted on: November 23, 2021

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.
Energize your career with one of Healthcare's fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people. - We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, - UnitedHealth Group - is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: - Optum - - a growing part of our family of companies that make - UnitedHealth Group - a Fortune 10 leader.
Optum - helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
Our - Care Navigators - have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. - This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 9:00 am to 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. This is a telecommute / work at home role. - We offer 8 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
Completes telephonic outreach to DSNP members utilizing auto dialer and manual dialing
Educates member on gaps in care and assists with scheduling provider appointments
Assists members with social determinants of health and links to community resources
Ensures member has access to PCP
Identifies gaps in care and assists in closure of gaps
Outreaches members on caseload consistent with program guidelines
Consistently meets metrics, both quality & performance
Provides excellent customer service to both members and providers
Constantly maintains schedule adherence and good attendance
Maintains confidential health information according to state and federal regulations including HIPAA
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of call center and / or telephonic customer service experience
1+ years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
1+ years of Healthcare / insurance experience and/or Social work / community outreach / advocacy experience
1+ years of experience in analyzing and solving customer problems
Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
Bilingual in English and Spanish
Must be available to work Monday - Friday 9:00am - 5:30pm EST
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Bachelor's Degree (or higher) in Social Work, Public Health or related field
Previous experience as a telecommuter
Medicaid and / or Medicare experience
Experience working with medical terminology
Soft Skills:
Must be able and comfortable with maintaining metrics and goals within the department
Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
Must be comfortable making outreach to members without prior engagement
Excellent Organizational Skills
Telephone etiquette
Military & Veterans find your next mission: -We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at - https://uhg.hr/transitioning-military
Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. - https://uhg.hr/vet
Careers with Optum . -Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do - your life's best work. SM
Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group -is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Keywords: UnitedHealth Group, Dallas , Bilingual (English/Spanish) Care Navigator - Remote, Other , Dallas, Texas