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Implementation Specialist

Company: GTL
Location: Dallas
Posted on: January 16, 2022

Job Description:

GTL is seeking an experienced Implementation Specialist. The ideal candidate will be: skilled with Microsoft technologies (such as: Windows OS, SQL Server, Office, Internet Explorer, etc.), team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication skills, and be able to document thoroughly.Responsibilities:

  • Manage, coordinate, and assist our client base in the implementation of GTL software.
  • Assist in all aspects of the pre-production project life cycle including system specification evaluation, system configuration, system testing, client setup, administration, and operation of our software systems.
  • Assist Project Manager in development, status, and tracking of implementation milestones.
  • Assist client with setup and configuration of systems to support their business practices.
  • Perform database design and code PL/SQL query language as related to Enterprise software configuration, installation, and debugging.
  • Oracle and SQL Server database installation and configuration.
  • Support the installation, tailoring, and configuring of systems with current and future computer applications.
  • Assist in system testing and evaluation procedures for client implementations.
  • Install, configure, monitor, and troubleshoot Windows Server production servers.
  • Work with Support Technicians to transition implementations.
  • Exercise independent judgment to tailor platform configurations to match customer workflows/requirements. Communicate resolution options to users and develops plans for resolution.
  • Analyze customer roadmap, project goals, workflows, data flows, and technical interface requirements to propose appropriate solutions.
  • Operate as a consultant with internal partners and clients to define and implement solutions that balance client needs with product road map and standard offering.
  • Upgrade major applications and databases whenever new releases become available.
  • Work service repair as needed. Use exhaustive research to help resolve issues.
  • Help identify trends and issues occurring across multiple sites and also where proactive ticket creation may be done.
  • Design scripts where necessary to resolve customer requests and problems.
  • Engage Development to obtain specific answers about error messages, program code, scripting, and for in-depth troubleshooting assistance.
  • Discuss technology in simple terms with customers.
  • Provide on-call support as needed for 24/7 coverage of systems.
  • Other duties as assigned.Qualifications:
    • Bachelor's degree in IT/CIS/MIS/etc. is preferred. Will consider an Associate's degree with at a least one year of work related experience in lieu of Bachelors or a high school diploma with 4 years of experience in lieu of a Bachelors PLUS;
    • 2-5 years of related experience
    • Basic understanding of:
      • JBoss Application server installation and configurations
        • MULE ESB installation/configuration
          • Java JRE and/or JDK installation/configuration.
            • Oracle and SQL Server querying.
              • XML configuration/editing.
              • Excellent written and verbal communication skills.
              • Excellent time-management skills and initiative.
              • Attention to detail, exceptional follow-through, and organization skills.
              • Must work well within a team environment.
              • Must be proficient in the use and basic troubleshooting of industry standard software packages including but not limited to:
              • Microsoft Windows OS
              • Microsoft SQL Server (Oracle, or other database platforms may be considered)
              • Microsoft Internet Explorer
              • Remote Desktop SoftwareGTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.

                GTL is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.IND123

Keywords: GTL, Dallas , Implementation Specialist, Other , Dallas, Texas

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