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Helpdesk Support

Company: Intelgica
Location: Frisco
Posted on: January 16, 2022

Job Description:

Intelgica, Inc. is hiring a Helpdesk Support in the following area(s): Frisco, TX.

Who We're Looking For:

Intelgica is looking for an Associate Service Desk Engineer to join our growing team. The Associate Service Desk Engineer will supply a differentiated customer experience to our internal and external customers by supplying world class service. This will consist of fielding inquiries, requests and performing initial troubleshooting for all IT systems, corporate and remote user systems, and properly documenting each interaction.

What You will Do:

  • Complete and correct resolution of requests; supplies answers by finding problems, researching issues, and guiding end users through corrective steps
  • Thoroughly document problems and resolutions of support request in the ticketing system
  • Help keep a current knowledge base of processes and procedures and be a key contributor
  • Collaborate with a team of IT professionals to resolve the needs of our end users
  • Learn to understand how the business process works, how the technology supports the process, how integrations work, and the impact of changes to any part
  • Supply excellent customer service and technical guidance in support of our Infiniux family
  • Escalate unresolved issues to the proper resolving groups via trouble tickets

    The Qualities You Possess:
    • Self-learner with a desire to keep up with latest technology trends & practices
    • Excellent team player with strong verbal and written communication skills
    • Excellent inter-personal skills and great Customer Service; ability to build trusted relationships with users and business stakeholders
    • Must be a good multi-tasker with the ability to navigate and use multiple systems simultaneously

      The Skills and Background You Possess:
      • Computer Science or related field degree preferred
      • Entry level to 2+ years of solid Service Desk or Help Desk experience
      • Multi-tasking and time management skills
      • Entry level to intermediate Windows 10 operating system knowledge including user profiles and policies
      • Entry level to intermediate knowledge of supporting and troubleshooting IT Hardware, such as laptops and tablets
      • Office 365 knowledge, including Teams, Excel, and Outlook

        Please Note: This job description is not intended to be a complete list of all responsibilities, duties or skills and due to the changing nature of the job is subject to review and change at any time, with or without notice.

        This position is Non-Exempt based on the FLSA laws. Our company uses E-verify and third party background check services during the hiring process.

        Intelgica is committed to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

        Intelgica offers quality benefits such as:

        --- Competitive salary --- Paid sick leave, holidays and accrued PTO --- Medical, dental, vision, EAP, life insurance, disability, accident, critical illness and 401K --- Recognition awards --- Industry-leading automation tools for project management --- Nationwide presence with multiple training facilities across the US --- Equal opportunity employer and proud employer of military veterans

        If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

        Time Type:
        Full time

        Employment Type:

Keywords: Intelgica, Dallas , Helpdesk Support, Other , Frisco, Texas

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