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Customer Implementation Specialist

Company: Insight Global
Location: Coppell
Posted on: January 17, 2022

Job Description:

Attention: Candidates must sit in DFW and be willing to go onsite in Coppell, TX a few days a week in a hybrid work environment!
Desired Skills and Experience Hands-on SaaS (software as a service) Implementation Project experience including planning from blueprinting through go live supportKnowledge of SQL database and scripting languageExcellent interpersonal, oral/written communication and organizational skillsBachelors Degree requiredAbility to work in a start-up mode: dynamic, fast growing, internationalSelf-motivated, positive, proactive and innovative style

PlussesKnowledge of scripting languages such as JavaScript, Groovy or equivalentKnowledge of Web Services (HTTP, REST, OAuth, JSON, XML, CSV)Post graduate degreeAccount Payable knowledge

Day-to-Day The primary role of the Customer Implementation Specialist is to engage with new customers to onboard them to the SaaS Accounts Payable Automation platform and provide technical guidance during the entire process. In close conjunction with our customers and internal global support team, you will be responsible for supporting our American client base to drive customer adoption and successful implementation of the platform. You will also provide post go-live support to ensure 100% satisfaction and retention.
Daily Requirements may consist of:Conducts all project management tasks to ensure schedule, cost, and quality goals are achievedDevelop a trusted advisor relationship with customer sponsors such that all activities are closely aligned with the customer's business case, expected ROI, and business strategyUnderstand and assess customer requirements as it applies to roll out and adoption of the platformDevelop or adapt Groovy scripts, SQL scripts or reports to meet requirements that cannot be addressed via the standard settings of the solution.Configure the customer's application in accordance with the requirements (workflows, ERP integration, etc.Report on the status, issues, key activities and any changes to the overall project.

Keywords: Insight Global, Dallas , Customer Implementation Specialist, Other , Coppell, Texas

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