IT Support Specialist
Company: Sharp Decisions
Posted on: May 17, 2022
IT Support Specialist
What youll do:
Provide level II support for pc hardware and software, printing,
mobile devices and desk phones for a large manufacturing
Attempt to resolve customer computer issues utilizing your customer
service and technical skills with Microsoft and Dell products.
Able to communicate technical information to customers using
everyday terms they will understand. Avoid the use of technical
terms and jargon whenever possible.
Produce quality resolution documentation.
Maintaining technical knowledge base. Report whenever updates are
needed to ensure the content of the documentation is current,
relevant, and accurate.
Be current on the latest developments in software and desktop
Support an on call rotation.
Provide training to End User on applications, software and IT
policies, including New Hire orientation.
What youll need:
5 years IT Support Experience in an environment supporting a large
global corporate customer base.
Previous experience supporting a migration to Windows 10
Must be able to demonstrate how to provide excellent customer
service and the ability to meet metrics as prescribed.
Successful candidate must have 5 yrs experience and be able to
demonstrate their technical skills in providing support for the
following: Level II troubleshooting for hardware and software
issues, Basic Networking and Internet troubleshooting, Mobile
Devices troubleshooting for both iPhones and Androids
(Intune/AirWatch), Active Directory, Wireless Access, VPN Access,
Windows7 and Windows10 (Migration/Support), MS Office (all
versions), O365, MFA, Working with Cisco VoiP including Voicemail
(Cisco Jabber), User Administration including on boarding/off
Must be a team player in a collaborative environment but have the
ability to work on their own when needed.
Excellent communication skills (written and verbal).
Self-motivated and require minimal supervision.
Ability to lift up to 10 lbs.
Bilingual (English/Spanish) a plus.
A+/MSCA/ITIL Certifications a plus.
Keywords: Sharp Decisions, Dallas , IT Support Specialist, Other , Dallas, Texas
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