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IT Support Specialist

Company: Sharp Decisions
Location: Dallas
Posted on: May 17, 2022

Job Description:

IT Support Specialist

What youll do:

Provide level II support for pc hardware and software, printing, mobile devices and desk phones for a large manufacturing company.

Attempt to resolve customer computer issues utilizing your customer service and technical skills with Microsoft and Dell products.

Able to communicate technical information to customers using everyday terms they will understand. Avoid the use of technical terms and jargon whenever possible.

Produce quality resolution documentation.

Maintaining technical knowledge base. Report whenever updates are needed to ensure the content of the documentation is current, relevant, and accurate.

Be current on the latest developments in software and desktop technology.

Support an on call rotation.

Provide training to End User on applications, software and IT policies, including New Hire orientation.

What youll need:

5 years IT Support Experience in an environment supporting a large global corporate customer base.

Previous experience supporting a migration to Windows 10

Must be able to demonstrate how to provide excellent customer service and the ability to meet metrics as prescribed.

Successful candidate must have 5 yrs experience and be able to demonstrate their technical skills in providing support for the following: Level II troubleshooting for hardware and software issues, Basic Networking and Internet troubleshooting, Mobile Devices troubleshooting for both iPhones and Androids (Intune/AirWatch), Active Directory, Wireless Access, VPN Access, Windows7 and Windows10 (Migration/Support), MS Office (all versions), O365, MFA, Working with Cisco VoiP including Voicemail (Cisco Jabber), User Administration including on boarding/off boarding.

Must be a team player in a collaborative environment but have the ability to work on their own when needed.

Excellent communication skills (written and verbal).

Self-motivated and require minimal supervision.

Ability to lift up to 10 lbs.

Bilingual (English/Spanish) a plus.

A+/MSCA/ITIL Certifications a plus.

Keywords: Sharp Decisions, Dallas , IT Support Specialist, Other , Dallas, Texas

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