Help Desk II
Company: HumCap, Inc.
Posted on: May 17, 2022
Job DescriptionHelp Desk II – Dallas, TX SUMMARY:This role
supports the company mission by delivering the highest level of
customer service and technical support through the resolution of
Tier 2 technical issues for our clients. Requires excellent verbal
and written communication skills. Organization and follow through
is crucial to the success of this position. JOB DUTIES, FUNCTIONS
AND COMPENTENCIES:• Provide fanatical customer service to our
clients. • Deliver the best technology solutions to clients in need
every time. • Document everything and do it with tremendous detail.
• Promptly assess, troubleshoot, and take ownership of incoming
tickets and triage as needed. • Maintain the Call Center Queue by
answering all incoming calls and being available in the queue.•
Communicate well with clients as required: keep them informed of
incident progress; notify them of impending changes or agreed
outages; document all results.• Troubleshoot and resolve Tier 1 and
Tier 2 technical issues.• Complete thorough documentation of ticket
activities as they occur throughout the day.• Create knowledge
articles for discovery of property setup – Number of workstations,
Printers, Routers, Modems, Switch count etc.• All computers
onboarded (Agents installed with onsite assistance)• User created
on each leasing device and business center devices• User
workstation profile configured per specifications• Scan to email
configured and all staff entered for scan to email• Network Scan
using our tool • Property photos taken (requires onsite)• Document
wireless information (workstations, iPads, Printers, etc.) JOB
- Minimum of 2 years in an IT help desk role, or 2 years of
equivalent IT experience.
- Take ownership of all tasks and commit to high quality
- Excellent customer service skills: telephone skills,
communication skills, soft skills, active listening.
- Typing, writing and presentations skills.
- Professional attitude and appearance.
Keywords: HumCap, Inc., Dallas , Help Desk II, Other , Dallas, Texas
Didn't find what you're looking for? Search again!