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ServiceNow Administrator (Remote, WFH)

Company: Apogee, Inc.
Location: Dallas
Posted on: May 16, 2022

Job Description:

We're Apogee. Nice to meet you. At our core, we're an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets today's needs technology-savvy generation.

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

Apogee is an Austin, Texas based company, and we're open to hiring remotely, in the US, for this role.

Here's your day-to-day:

  • Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.
  • Understanding IT and business requirements with ability to develop, test, deploy improvements, and update workflows.
  • Managing and administering lists, filters, forms, platforms interfaces (to other data sources) and the data within tables, import sets and the CMDB.
  • Producing reports and dashboards based on defined measures, metrics and key performance indicators.
  • Recommending any improvements regarding the platform, processes, or reporting.
  • Ensuring policies are reflected in the way the platform is administered.
  • Create and maintain system design and operations documentation.
  • Create and deploy company and client training (online and/or in-person).

    You'll love this job if this describes you:

    Action Orientation. Deeply en-grained self-motivation. You're motivated to get work done. That means that you love efficiency and are driven to complete a project. Your work directly impacts others being able to do theirs.

    Clear Communication Skills. Your written and verbal communications are friendly, to the point, and professional. You have a natural, but realistic tone to your communication style, and you're not afraid of tough conversations.

    Technical Learning. Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.

    Comfort with a growing and changing business. We're a growing business, and you need to be comfortable doing work in a constantly changing environment. Your ability to work with some ambiguity, and willingness to get the job done are great assets.

    Customer Service in a technical environment. We are a technology company, and your comfort in a technical environment will help you ramp up quickly.

    Inherent Time Management. You have a natural strength in managing your time, and it's demonstrated in the work systems, and approach you take with your job.

    Requirements
    • Two years' experience as a ServiceNow administrator and/or developer required.
    • ITIL v3 or ITIL 2011 Foundation or higher certification preferred.
    • Experience implementing, and/or upgrading ServiceNow.
    • Understanding of implementation process including setup, configuration and customization of ServiceNow.
    • Experience with project scoping, planning, requirements gathering, pricing, and process mapping.
    • ServiceNow Fundamentals, Platform Implementation, and/or Application Development Certification highly preferred.

      Benefits

      Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
      • An attractive salary
      • Health insurance plan including Health Savings Account matching program
      • Monthly stipend for cellular and data usage
      • Engineering and Technical teams receive cash bonuses for obtaining certifications
      • Maternity and Paternity leave

        At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.

        Accommodation:

        If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources, hr@apogee.us.

Keywords: Apogee, Inc., Dallas , ServiceNow Administrator (Remote, WFH), Other , Dallas, Texas

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