Customer Support Representative

Company: Graphic Solutions Group
Location: Dallas
Posted on: May 16, 2022

Job Description:

Job DescriptionAre you looking for a career with a stable company?Graphic Solutions Group (GSG) is seeking an experienced Customer Support Representative for our Dallas, TX office, who is customer oriented and want to take their career to the next level! If this is you, and you want to join a company that has grown for the past 71 years, then come join our team where our employees experience top pay in our industry, an attractive benefits package and a family-oriented atmosphere.GSG is competitive in our compensation packages! We strive to attract and retain the best talent in the industry! GSG provides medical, dental, and life insurance plans. We also have an array of voluntary benefits to meet your lifestyle. GSG also offers a generous company match to our employees 401k plans! Every employee receives 120 hours of PTO after one year of employment and we provide up to 7-9 paid holidays per year! We are a technology driven company with a best in the class rewards and recognition program as well as an employee engagement platform! We listen to our employees and more importantly take action! We welcome you to apply and find out more about GSG! We want to meet you! Join in our mission to be the leading supplier to the graphics communications industry!Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

• Prioritize the National Queue (40-50 inbound queue calls per day).
• Maintain and prioritize "On Queue" status for the majority of the day.
• Focusing on "Do You Want Fries with That?" after all phone orders.
• Preparing, processing, reviewing, and monitoring various documents such as Contact Us Emails and general Customer Service inquiries that are assigned by Marketing and Management.
• Communicate with customers in-person, through email, chat, or on social media.
• Source new National sales opportunities through inbound lead follow-up and outbound calls and emails.
• Process customer's orders from initial contact through delivery; and ensuring all orders meet the GSG Perfect Order Standards.
• Preparing and presenting proposals, quoting, and recommending products based on customer needs.
• Develop accounts by checking customer's buying history, suggesting related and new products, explaining technical features.
• Assist in other departments when requested by Branch Managers (City Sales, Front Desk Receptionist, E-Commerce, etc.).
• Providing support and assistance to the department manager as needed.
• Attending sales seminars, sales meetings, or educational activities to stay up to date on the latest developments, trends, and regulations in the marketplace.
• Performing other work-related duties as assigned.
• Travel as needed to events throughout the year. Travel is less than 10% of the time.
  
  Education or Experience Required:

• Bachelor's degree in distribution or equivalent area of study is preferred. Or equivalent combination of education and experience.
• 2-3 years of related experience and/or training.
• Industry experience and sales experience is preferred.
• Ability to solve practical problems and deal with a variety of concrete variables.
• Ability to interpret a variety of instructions furnished in written, oral or schedule form.
• Computer literacy, including experience with Microsoft Word, Excel, and SX.e.
• Ability to read, analyze, and interpret contracts, policies, documents, and regulations.
• Ability to write reports and compose business correspondence.
• Ability to effectively establish rapport, present information and respond to questions from managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, percentages; ability to apply concepts of basic accounting.

Keywords: Graphic Solutions Group, Dallas , Customer Support Representative, Other , Dallas, Texas