Patient Reception Specialist - Little Elm
Posted on: May 16, 2022
Join Village Medical as a Patient Reception Specialist
Join the frontlines of today's healthcare transformation
Why Village Medical?
At Village Medical, we're looking for a Patient Reception
Specialist to help us transform the way primary care is delivered
and how patients are served. As a national leader on the forefront
of healthcare, we've partnered with many of today's best primary
care physicians. We're equipping them with the latest digital
tools. Empowering them with proven strategies and support.
Inspiring them with better practices and consistent results.
We're creating care that's more accessible. Effective. Efficient.
With solutions that are value-based, physician-driven and
patient-centered. To accomplish this, we're looking for individuals
who share our sense of excellence, are ready to embrace change, and
never settle for the status quo. Individuals who have the
confidence to lead but the humility to never stop learning.
In this role, the Patient Reception Specialist will partner with
our Village Medical Practice Manager to ensure easy, efficient, and
service-oriented check-in and check-out process at the
Could this be you?
This individual will be responsible for patient registration,
check-in and check-out as well as answering calls, creating patient
encounters, scheduling appointments. He/she will ensure accurate
data entry in necessary practice systems as well as filing
insurance claims and patient account follow up. He/she will also be
accountable for regular reporting requests that support practice
operations and appropriate patient communication.
How You Can Make a Difference
Greets all patients and visitors in a professional and welcoming
Obtains copies of insurance cards, driver's license,
authorizations, referrals, and other required appointment
documentation and appropriately saves them in practice EMR.
Performs demographic and insurance validation and informs patient
of privacy policies and procedures.
Adheres to practice and regulatory mandates around maintaining
Effectively communicates unexpected schedule delays to patients and
assists with patient comfort should delays arise.
Appropriately prepares for day in accordance with practice
schedules including reviewing Patient Eligibility and Phone report,
preparing new patient paperwork, and scanning into EMR upon patient
In partnership with Patient Reception team, reviews and complies
required Patient Notes and Appointment Notes along to ensure
Receives practice deliveries and follows designated protocol for
logging and notifying appropriate personnel.
Collects patient co-payments, reconciliation charges and
outstanding balances upon Check-In as well as submitting batches on
a daily basis.
Keeps the reception and patient waiting areas clean and
Enters charges into EMR and submits appropriate claims for Real
Schedule's patient appointments/follow-up appointments in
accordance with established policies and procedures.
Facilitates an exceptional patient experience with a high level of
service, communication, and support.
Supports overall efficient practice operation including service and
support of providers and demonstrating a "can-do" attitude with
respect to solving problems and resolving patient and practice
Skills For Success
Self-motivated: energetic, self-starter; can work autonomously.
Results oriented: bias for action; demonstrated track record of
achievement; drive for attainment of superior outcomes.
Flexible: ably navigates within ambiguity; solution oriented.
Communication: conveys thoughts and expresses ideas effectively
both verbally and in writing; strong presentation skills.
Collaboration: orientation to team-based work product and
Service: Actively supports others, demonstrates an optimistic,
can-do approach to issue resolution.
Humility: low ego; engenders trust; respectful.
Experience To Drive Change
Medical Assistant Certification preferred
BLS certification for healthcare providers through American Heart
Association or Red Cross
Must have High School Diploma or equivalent
Experience in primary care, family practice, internal medicine,
urgent care, or ER preferred
3 - 5 years administrative assistant experience in a medical
office, including hands-on knowledge of medical billing.
Adept in medical terminology and insurance practices.
Proficient in use of computer programs and applications including
Outlook applications and practice EMR systems.
Competent in basic arithmetic to make calculations, balance and
reconcile figures, and make changes accurately.
Knowledgeable of CPT and ICD-10 coding.
How You Will Thrive
In addition to competitive salaries, a 401k program with company
match, bonus and a valuable health benefits package, Village
Medical offers paid parental leave, pre-tax savings on commuter
expenses, and generous paid time off. You work in a
highly-collaborative, conscientious, forward-thinking environment
that welcomes your experience and enables you to make a significant
impact from Day 1.
Most importantly, you make a difference. You see a clear connection
between your daily work on Village Medical products and services
and the advancement of innovative solutions and improved quality of
healthcare for providers and patients.
Our unique Village Medical culture - how inclusion and diversity
make the difference
At Village Medical, we see diversity and inclusion as a source of
strength in transforming healthcare.---We believe building trust
and innovation are best achieved through diverse perspectives. To
us, acceptance and respect are rooted in an understanding that
people do not experience things in the same way, including our
healthcare system.---Individuals seeking employment at Village
Medical are considered without regard to race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.
Those seeking employment at Village Medical are considered without
regard to race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
Explore your future with Village Medical today.
Keywords: VillageMD, Dallas , Patient Reception Specialist - Little Elm, Other , Dallas, Texas
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