Service Advisor - AutoNation Chevrolet North Richland Hills
Company: AutoNation Chevrolet North Richland Hills
Location: Kennedale
Posted on: August 7, 2022
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Job Description:
Job Description Must be at least 18 years old to be considered.
\n \n Overview: At AutoNation, doing what---s right by the customer
comes standard at 300 locations coast to coast, so it---s no wonder
we have served over 10 million happy customers. As a Service
Advisor, you---ll be part of a nationwide team servicing 20,000
cars a day and building customer loyalty that spans generations.
Along with your communication skills and automotive knowledge,
you---ll utilize leading-edge technology to uncover selling
opportunities that keep drivers safe in their vehicles. We
represent 36 brands in 16 states, so there---s always opportunity
to grow your career as a Service Advisor and beyond. Join
AutoNation and accelerate as far and fast as your talent and our
support can take you. Position Overview Working in our state of the
art service departments, the Service Advisor acts as the go-between
for Service Technicians and customers. In this position, you---ll
be able to get out from behind the desk and play an active role in
the service lane. AutoNation will look to you to explain the
Service Technician---s recommendations to the customer in
easy-to-understand language --- and suggest up-sell opportunities
to keep the customer---s vehicle safe. What Will I Do Every Day?
Set, confirm and prepare for appointments with customers so they
can have a great service experience Meet or exceed targeted sales
goals & the targeted customer satisfaction index Greet customers in
a friendly manner when they arrive Determine vehicle needs based on
customer information and a vehicle walk-around, inspections and
test drives Use a consultative selling process to assist customers
in planning for ongoing required maintenance of their vehicle
Produce repair orders for customers, including cost and time
estimates, with full transparency Communicate frequently with
technicians and parts associates to ensure timely completion of
work Follow up with customers on the status of their vehicle, based
on how the customer wants to be informed Follow up with customers
to ensure satisfaction Gain superior product knowledge to
effectively help customers Provide an exceptional customer
experience to drive loyalty What are the requirements for this job?
High school diploma or equivalent Proven ability to provide an
exceptional customer experience Ability to set and achieve targeted
goals Prior sales experience preferred but not required
Demonstrated communication, consultative, interpersonal and
organizational skills The willingness to follow up with customers
Experience and desire to work with technology Valid in-state
driver---s license and an acceptable, safe driving record Why
should I come work for AutoNation? You want to work for a car
dealer that has a strong moral compass and treats all of its
associates with respect
Keywords: AutoNation Chevrolet North Richland Hills, Dallas , Service Advisor - AutoNation Chevrolet North Richland Hills, Other , Kennedale, Texas
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