Credit Representative
Company: Advance Auto Parts
Location: Dallas
Posted on: August 7, 2022
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Job Description:
Career Description Job Description The Credit Representative is
responsible for contacting Worldpac customers to collect past due
receivable balances. This will include negotiation of payment
arrangements, resolution of customer disputes and working with
internal teams to accomplish KPI's, objectives. The role will work
closely with internal Credit team members and Commercial Sales and
Customer First teams as necessary to resolve customer concerns
causing delays in payments. The role will work with Collections
management team on proper escalation of customers with payment
issues. A strong customer service mindset is required for success.
The role will work closely with cross-functional departments and
Credit team members to coordinate daily workflow and ensure
compliance with SLAs. This role will work closely with key
customers and the cross-functional teams to understand and resolve
issues while adhering to established company policies and
procedures. While other duties may be assigned, the ESSENTIAL
DUTIES & RESPONSIBILITIES include the following: Daily aging report
monitoring and follow through on collection to assure that
delinquent accounts are worked based on priority and in a timely
manner and properly notated Develop and maintain positive working
relationships with all customers within assigned A/R portfolio
Reconciliation of past due balances, with clear and concise
communication to our customers, sales staff, and management to
resolve disputed balances Resolves disputed and unapplied items on
the customer accounts Works with internal and external customer to
clear open accounts receivable balances Makes recommendations for
setting up customer payment plans, placing customer accounts on
hold and accounts to be placed with 3rd party collections and bad
debt Works in a team supportive environment Performs other
collection related duties as required by management Complies with
all established policies and procedures Ability to organize and
interpret data as well as communicating analytic
results/recommendations Able to manage multiple tasks
simultaneously to completion with sound business judgment Credit
hold review and order releases per company policy guidelines
Special projects as assigned SUPERVISORY RESPONSIBILITIES None
WORKWEEK The regular workweek is forty hours, however, requirements
of the position may warrant extended work hours. Associate must be
available to work Saturdays. QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. EDUCATION AND/OR
EXPERIENCE Minimum Associates degree in Business related field
preferred, or equivalent experience in lieu of Associate degree 2+
years' experience in a credit and collections or customer facing
role Effective collections, issue resolution, deduction management,
and negotiation skills Collaborative attitude, as well as strong
analytical and investigative skills Proven ability to work both
independently and as a team member Understanding of basic
accounting and bookkeeping procedures Ability to communicate
professionally and effectively with all levels of internal and
external management through various methods of communication
Ability to define problems, identify solutions and follow through
to completion Excellent verbal and written communication Strong
decision-making skills with strong attention to detail and action
results oriented Working knowledge of AS400 system Excellent
customer service skills Knowledge of transactional processes and
systems Proficient in Microsoft Excel, Word, Outlook, and various
business software systems as needed Results Orientation Process
Improvement Mindset Ability to adapt to changing environments
CERTIFICATES, LICENSES & REGISTRATION Is legally able to work in
the United States. PHYSICAL DEMANDS While performing the duties of
this job, the associate is regularly required to talk, hear, stand,
walk and use hands to finger, handle or feel objects, tools or
controls. The associate frequently is required to reach with hands
and arms. The associate is frequently required to sit and
occasionally required to climb or balance; and stoop, kneel and
crouch. The associate must regularly lift and/or move up to 10
pounds and occasionally lift and/or move up to 25 pounds. Specific
vision abilities required by this job include reading vision for
computer monitor and hard copy print. WORK ENVIRONMENT The work
environment characteristics described here are representative of
those an associate encounters while performing the essential
responsibilities of this job. While performing the duties of this
job, the associate is occasionally exposed to airborne particles.
The noise level in the work environment varies from quiet to
moderate.
Keywords: Advance Auto Parts, Dallas , Credit Representative, Other , Dallas, Texas
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