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Dispatch Associate I Flex

Company: UPS
Location: Aubrey
Posted on: September 24, 2022

Job Description:

UPS Supply Chain Solutions is seeking a Dispatch Associate I, for its RTC to expeditiously dispatch drivers and agents for pickups, deliveries and other services with as few defects as possible while demonstrating a proactive approach to quality by checking jobs, flights, agents, etc.Responsibilities and Duties

  • Monitors and dispatches orders
  • Ensures all service orders are routed to correct destination
  • Extracts on boards and proof of deliveries information from drivers/agents
  • Answers inbound calls quickly and pleasantly and handles routine customer problems and questions
  • Enter orders and notifies the call center immediately and places delay noted into the online system, as the on boards are received
  • Updates air bill information, proof of deliveries, expenses and scheduling
  • Meets dispatch productivity and quality standards
  • Transfers the service orders to appropriate desks
  • Provides back-up for order pulling
  • Escalates problems and questions beyond the ability of the dispatcher to handle to a lead, supervisor or manager
  • Tracks lost shipments and communicates service problems to customers
  • Works in any shift, including rotating weekend shiftsKnowledge and Skills
    • Demonstrates ability to dispatch order with minimal errors
    • Possesses strong oral and written communication skills
    • Exhibits ability to type minimum 25 wpm
    • Displays working knowledge of Microsoft Office products
    • Possesses basic geography knowledge
    • Demonstrates ability to work in a fast paced environment with attention to details with minimal supervision
    • Knowledge of RTM/OMS - Preferred
    • 2 years of experience in dispatch and customer service - PreferredUPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Keywords: UPS, Dallas , Dispatch Associate I Flex, Other , Aubrey, Texas

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